Britax Advocate G4 Convertible Car Seat w Cup Holder - Zebra

I was very happy with the Britax advocate for the first 6 months. Today I noticed that the strap holding my child in the seat was torn. I called customer service in hopes of getting it fixed as quickly as possible. After being on hold for 10 minutes, I spoke with a person who was not very helpful. The person refused to give me any information about time estimates and what next steps were. I sent an email to customer service with photos of the damage and got an auto reply saying they would contact me within 2 days. In the meantime, I need to buy another car seat. I have no idea how my car seat was damaged. The straps are seat belt material and they should not tear easily. It was recently moved from one car to another but that shouldn't cause damage. I will update my review once the issue is resolved. I hope that the frustrating start is my only negative experience with Britax.

I love our Britax Advocate 70 G3 Convertible Car seats in Zebra. We purchased 2 for our daughters to replace our B-safe Carseats as they were turning 1. We ended up purchasing 2 more for our second car. We love them!

We bought this car seat for my daughter when she was 12 months old (in a different print). We bought it because of it's high safety rating and extra impact protection. When my daughter was 14 months old we were sitting at a stoplight and were rear-ended by someone going 40 MPH. I had my daughter rear-facing. The impact was so strong that it pushed the back of the car up to our backseat where she was. Because of the steel frame she was saved! We were both transported to the ER and the doctor said he was amazed that she had no signs of any injury. He said that 99% of the time all kids have red marks or bruising from the straps of their seats. My daughter had neither! She was in PERFECT CONDITION! She is 20 months old now and still rear-facing. I credit this car seat AND the fact that she was rear-facing on her being unharmed! I encourage ALL parents to purchase this car seat!Before I purchased this carseat I talked to a representative from Britax who was very helpful. I wanted to know about the fire resistant coating that was supposedly "toxic" that I had heard people talk about. She informed me that they were only toxic at a certain temperature (I believe it was over 500 degrees). If this ever happened we probably wouldn't be alive to inhale it. I would rather have this coating than not.