iComfort Queen Size EFX Intellectual Firm Gel Memory Foam Mattress by Serta

We like the mattress, good product and price.

Bought my i-comfort matress for a whole lot of money and it didn't last 3 years, Serta didn't stand by its product and should be ashamed to lie to consumers and even hint at a 25 year warranty. They know VERY WELL there is no chance their product can last that long.If you try and go through their warranty process BE WARNED. They will make you pay for an 'inspector' to come and evaluate your mattress. Unknown to you, the 'inspector' has one job "TO PROVE THAT YOU VOIDED THE WARRANTY SO SERTA DOES NOT PAY". They actually made me pay 40 bucks for a guy to come to my house and claim that my mattress was sinking because of a mark from a pen. Really a lot of nerve. I spoke to a former Serta employee and was even told that THE INSPECTORS MAKE BONUSES WHEN THEY VOID YOUR WARRANTY. Serta will tell you "well they are independent" but guess what? Serta doesn't let the CONSUMER pick the company. THEY PICK THE COMPANY. So they only pick inspection companies that agree to their deal, kick backs in return for blaming the consumer.This thing will absolutely not last you. Look at other ratings of icomfort mattresses and you will see a pattern, it sinks after months and leaves you with terrible back pain.Trust a local company and trust only two sided mattresses. Serta knows there is no way one side of a foam matress can last 25 years, even so they go cheap and only put memory foam on one side. Meaning uneven wear and a low quality product that won't last.READ THE FINE PRINT of the warranty...you're going to see what I mean!

I spent the better part of a year deciding to put money into a good quality mattress that would help with my back pain and did research. I tested out pretty much everything offered by Mattress Firm in 2014 and finally bought this one in the beginning of 2015. When I first got this mattress, I LOVED IT. It helped my back tremendously and I raved about it.Now, 6 months later, I hate it. It's soft and squishy. It sleeps so hot and I can't even sleep with a sheet on--which is an issue I knew I would have to deal with, but I didn't realize how hard that transition would be. Sleeping hot also makes the firmness of the mattress go down---and I bought a firm mattress on purpose, it's what I like. If you're someone who can handle a soft mattress, then go with iComfort. I would get the the firmest, which at the time was this one so it gets to where you want it and stays there (assuming it won't get softer than mine now). This one feels just like the Brilliant EFX at this point. It's that soft. If I had known this would soften this quickly, I most certainly would not have gone with it. I'm hoping this can save someone else all of the money. I'm not sure if Tempurpedic firm memory foam lasts longer, but I would try them first if you're debating between the two as I was OR go with a standard mattress and not memory foam.I'm so upset that I splurged and went with this one over a stander mattress that would still be firm right now. The warranty--I haven't tried to do much with since. I think there has to be an obvious sagging that memory foam just isn't going to show in 6 months.PROS:Sleeps great for first 2-3 months (if you like firm mattresses)Great colors--I love the box spring not being white because I hate bed skirtsGood Quality as far as fabrics and the way it's manufactured--It's not flimsyCONSExtremely soft 6 months--not for people who actually want a relatively firm mattress--this is NOT relatively firm at all.

Cured my back ache . Contours just enough to support my back. Sleeps cool. Best 9 months of sleep I've ever had . Looks and feels like the day I bought it. Very happy with purchase.