The Bradford ExchangeDisney Alice in Wonderland Mad Hatter Light Up Cuckoo Clock

Apparently the clock has no chime of any type. This is REALLY odd since it has a volume adjustment for the chime. It honestly appears to have been purposely disabled since there's electronics in the side where the volume is at. There's also a port for a power cord from the looks of it that is completely ignored in the paperwork that comes with the clock. I like the clock but I'm really disappointed by the lack of a chime of any kind. Otherwise the quality is pretty good. There are a couple of imperfections in the hat rim I wouldn't have expected to see in a casting of this quality. But even with no chime, it's still a neat clock. The chime would only be something I'd turn on occasionally anyway I suppose.Update: After looking more I noticed that other buyers answered the question about the chime stating it's supposed to play "I'm late" on the hour. I contacted the seller and they kept acting like "what chime?" They know darn well what chime. This worked with me for a short while. Now I'm piping mad over this. Not cool at all. First they sell me a broken clock, then they act like it's supposed to work that way. >:( I changed my review to the one start this item deserves since there's only one official seller.Second Update: The seller contacted me after my second complaint and apologized for the error. They sent another clock to replace this one that works. The were EXTREMELY apologetic for the incident. I couldn't ask for better customer service from them at this point. Maybe I just got a bad technician the first time around. I was mad beyond reproach and they managed to somehow turn that into complete satisfaction. I can't say that in my life more than 5 places have managed to do this. Color me impressed. I changed my rating from 1 star to 4. I would have changed it to 5 but honestly the quality of the item isn't quite 5 stars in my honest opinion. The painting is not poor but it's not as impressive as you'd expect, and there are minor casting flaws on the hat rim on all of them. Still I do like the clock. I do wish it weren't powered by three AAA batteries and one AA battery however (in two different locations). Why not just one battery source? (It can be externally powered with an optional power cord but I don't think I'd want a cord showing from it so I'm at least fairly content it runs on battery even if the combo and location is a bit weird.)

My wife is a massive Alice in Wonderland fan. When she said she wanted this clock, I knew I had to get it for her.The quality of the clock is what you’d expect from the Bradford Exchange and worth the money.

I opened the box and the flipped the Styrofoam and it was covered in ASH, half the guts were out, lights did not work, the cuckoo clock did not work and the pendalum worked for about 15 minutes. The Styrofoam was not even inside a Disney box. It's like there was a fire somewhere near and it got inside with the clock. I am so angry. I paid almost $244.00 with s/h and it was to be my final collectors piece for my dining room and I got something, that I believe was returned, and they turned around and sent it to me. I sent an email to the seller and did I get a response? NO! So, I am returning it and am going to go through Bradford Exchange personally.

I love this Alice in Wonderland Clock. It is a totally fun addition to my dining room which is decorated with Disney tea theme moments. I was worried that the chime was going to be the unbirthday song. But it is more appropriately the white rabbit singing " I'm Late". I do not use the queen pendulum (I think she is ugly). But I love the clock.

The media could not be loaded. I expected better sound quality for the price. I love the clock and the craftsmanship and quality of everything else.

The media could not be loaded. This clock is beautiful the characters are all so cute, it came on time. The hourly chime is amazing. It does the chime on time. This clock was handled with care❤.

Wish there was a contact to ask how to replace clock. Paid so much money and the chime stopped working shortly after purchase. No lights no chimes…. Nothing just a clock. Very upset.

The box received was not damaged or any other deficiencies. I opened it up there were also no damages to the foam casing… HOWEVER!!!! The rabbits foot was broken & the (broken) foot piece was taped on the clock area (PICTURES provided) Im not sure if it was packed like this but WTH?! Also, when I picked up the clock and took it out of the foam casing BROKEN pieces (purple) fell out. I couldn’t find if it was from the outside. But it all fell out. I wasn’t able to test the clock (it was midnight & I didn’t hv batteries 😑) I will update this review once I completely inspect everything. I tried to request a refund (since it’s a gift & get another one) Buuuuuut IT SAYS IM INELIGIBLE?! TF?! I paid this much for a broken PoS?