Yale Assure Lock 2 Plus Apple Home Keys, Black Keyless Entry Door Lock with Keypad for Code Entry Lock and Auto-Unlock (No Wi-Fi) Remote Access Requires Apple Home Hub via HomeKit, ‎YRD450-N-BLE-BSP

Good

For the first ten months, this lock worked flawlessly. Installation was not much different from a regular, non-smart deadbolt. Apple Home Keys is awesome. The battery lasted nearly a year--I have the Bluetooth-only, non-WiFi model. DoorSense (magnet version) worked well. It accurately detected when the door was opened or closed. The auto-lock feature was great.Then, around the ten-month mark, the lock started falling apart in multiple ways. I won't go over all of them, but two failures stand out.First, the DoorSense stopped working. The DoorSense always thought that my door was closed. I had to turn off Auto-Lock because it would lock the door while it was open.Second, and most importantly, the motor began to malfunction. The motor would not rotate the lock all the way, which meant the deadbolt would not fully retract. If the deadbolt didn't retract all the way, the door wouldn't open. This was prone to getting locked out. If you were attempting to unlock the door from the outside, you HAD to rely on the motor to unlock your door. There was no key.The lock still worked fine if I manually operated it with the latch... which was only possible from the inside. This did not help you when you were outside trying to get in.To fix both the DoorSense and the motor, I tried different troubleshooting steps:* changed batteries* re-calibrated the lock* factory reset* took the lock off the door, re-installed it* made sure the strike plate and deadbolt alignedNone of these steps fixed the issues. Not being able to fix the issue myself, I ventured out to work with Yale customer service. This was a less-than-pleasant experience.I contacted Yale via email. In my original email, I included my lock information and my proof of purchase. I asked what I could provide (videos, photos) for them to assess my lock. Within a day, I got a response from Yale. They asked me to email them photos and videos of the issue. I tried, but the videos were too large (above 25 MB), so the emails kept bouncing back.I emailed them back asking how I could send them the videos because it wasn't possible through email. A day later, they responded asking me to upload them to iCloud or Google Drive. I uploaded the videos to iCloud to a publicly shared folder. I replied to their email with the iCloud link.A few days later, they responded saying they could not view the videos. They said that they did not have access to the folder and to check the access. They sent me a screenshot of them trying to access the iCloud folder. They were in the folder, but iCloud was asking them to sign into an Apple account. I replied to the email saying that they clearly had access--they just needed to sign into an Apple account.They replied back saying that iCloud wasn't an option for them and that I needed to upload them to Google Drive or something else. This is when I started losing my patience because they were the ones that originally asked me to upload to iCloud or Google Drive. Fine: I uploaded to Google Drive and sent them a link.A day later, they responded apologizing for the issues with the lock. They sent me troubleshooting steps. These involved taking the lock off the door. They asked me to see if the motor had the same issues if it was rotating while detached from the door. The issues still persisted.So I replied to their email stating that the motor still made the same high-pitched screeches and still struggled to rotate all the way.They replied to my email a day later with this message: "We are sorry to hear about the issues you are experiencing with your lock. We are more than happy to assist you. The videos that you are sending are blocked, we do not have access to them. Please try to send them in a different format."Confused and frustrated, I emailed back saying they'd already reviewed the videos... that they'd sent me troubleshooting steps... that I'd performed the troubleshooting steps... and that I was reporting back the results.Finally, a day later, they replied saying they would look into next steps for sending replacement parts for my lock. This was a few days ago, and I have not heard back from them.It has been over a week since my original contact to customer service.This lock is not worth the money. The issues that occurred when the lock started failing were not minor issues. Getting locked out is a terrible feeling for anyone. It sucks that the lock worked flawlessly during the return window. It felt like a scam.

I’m a single woman and installed this within 25 minutes. The HomeKit set up took longer to figure out because I was holding my iPhone by the lock but it wouldn’t recognize the device. After several tries, I ended up resting my iPhone on top of the lock and touching the lock, then Apple HomeKit integration recognized the device and got the lock setup in the app generating an express Home Key for my iPhone and Apple Watch. This lock replaced a 5 year old Yale x Nest lock so I can use my Apple Watch to lock/unlock instead of keep punching in codes. The Yale Access app has all the same features as the Nest/Yale app so I’m able to configure the lock as before. Love the look of this lock, ease of HomeKit & Google Home integration, and the rich app features. Highly recommend!

Love it the fact that I can open my door with just my phone or my Apple Watch is awesome. I’ve now had it for about two months no issues. The battery is still good. I would recommend to leave a 9 V battery in your glove box in your car just in case if the battery does die, you need to power it from the outside for an emergency.

The hardware feels nice along with the included fasteners and adhesives, but I wish the plastic cover for the battery, programming reset button, and Wi-Fi module compartment felt more substantial. That plastic part does feel like something which could break easily (I could see someone dropping it from popping it off to replace the batteries). I like that it's plastic for Wi-Fi reception, however. Obviously, that's better than if it were metal or some other material that would interfere with signal. I'm comparing this with a Z-Wave Keypad Combination Keyed Deadbolt I am replacing from 2017 from another common lock manufacturer who will go unnamed - it had a much more substantial feeling cover and was a less expensive lock (also a plastic cover). Too bad Z-Wave is so unreliable with anything that I had access to with HomeAssistant...One other concern is that it will intermittently not be connected to Wi-Fi during hotter parts of the day. It still works with Bluetooth during those times, but it's concerning for the long term of the product's life.The setup is a little interesting / cumbersome with the app and the booklet, but once it's installed it's so much nicer than z-wave and using a keypad or a key! For instance, with the application, you have to tap to get rid of some video interaction buttons that don't auto hide when you start a video for a new step of the lock installation. Prepare to tap on the screen so you can see the step, each time.I unfortunately ripped some paint off while repositioning the magnetic sensor on my door. So be forewarned that the 3M foam dual sided tape is not kidding around!Another gotcha - be very certain that if you need to unplug this thing (outer keypad from the inner module), use some sort of plastic spudger / nylon probe tool so you don't strain the delicate wires and plastic connector with your fingers when disconnecting the Molex like plastic connector... I had a very difficult time trying to find my electronics repair kit with the aforementioned tool to undo the cable so I could take off the spacer which is preinstalled on the keypad module (since I had mis measured). I didn't have to re cut my door whatsoever to get this to fit. I was a little sad that the Yale handles weren't in stock, but I found a matching handle at local hardware store that ended up fitting.I have a few 9v batteries stashed in some secret accessible locations in case the batteries die at an unideal time, but I hadn't ever run into that problem on my old lock (which failed mechanically).Another thing, I would have preferred a darker brown color, but oh well. I need to paint the door a different color anyways to get rid of the ugly lines left by the indentations of the prior deadbolt and handle.I like the packaging that it comes in when ordering from Amazon - it's recyclable carboard with minimal ink / dye. You get everything you need in the box aside from say a screwdriver and or a drill / borer for the magnetic sensor if you plan on mounting it flush within your wooden door frame.Using the lock feels flawless with Homepass. Just bring your Homepass card near the door and it opens. It's also cool to setup automations to just unlock or lock the door when you've arrived home (say from you triggering your Garage door with Homekit or something like that) or when you've left (same thing). Bluetooth + Wi-Fi is the way to go with this for reliability and the keypad for the backup.For those worried someone could just yell at your Siri or what not (say to your Homepod or Homepod mini) to open the door really loud, you actually can't do that even if you wanted to because it'll ask you to continue on your iPhone where you've installed the Yale App to authenticate that command. I think Yale and Apple really covered all the bases with this product. It's got a few things to be desired, but in my opinion it's the best smart lock product for your iOS family and Homekit and Homepass on the market, as of right now.Forgive the ugly paint!