Question 1

For my business, I use the Grasshopper app on the computer to manage calls. Does this phone work to make & receive calls thru the app?

Accepted Answer

Dear Customer, 
Our Customer Service Team have tried to download the Grasshopper app for testing, however Grasshopper free trial seems not available in our region. Hence, we are not able to test USB-429 with the assigned app for you.  Is it possible for you to buy from our shop and test to see if the handset works with Grasshopper app?  You can return the product within 30 days from the day you receive it. It is completely free of charge for returning the products.
Should you have further questions regarding setting up of your computer operating system, feel free to contact us directly via【info@alteam.com.tw】We will be very happy to assist you.

Customer Service Team
ALTEAM INC.

Question 2

For incoming skype call, does this handset show any notification?  like ringing, led blinking, and such?

Accepted Answer

Dear Customer,

Please note that the handset itself does not have a indicator light or notification for incoming skype calls. However, you will be able to hear the skype  ringtone coming out of the handset if you follow the set up instructions below:
1. Adjust handset volume to as loud as you can ( This can be done through the built-in volume control wheel on one side of the handset)
2. Set up the speaker and microphone volume volume from Skype:
    Here is how:  1) Click Tools > Options  2) Select Audio Settings on the Options Window.   3) Select the devices from the Speakers and Microphone drop-down 
                            lists.  Adjust both microphone and speaker to its maximum volume.   4) Click Save.
Above, for your reference. You are free to contact us again via our e-mail ( info@alteam.com.tw) if you have further questions.

Customer Service Team
ALTEAM INC.

Question 3

This mic have a noise cancellation? How is the sound for both sides?

Accepted Answer

Dear Customer,  
This product comes with high quality omni-directional microphone. It will not eliminate back ground sound. Please note that this handset is not recommended to use in a very noisy environment. Regarding to the sound quality, it is crystal clear and volume is loud enough for both sides. An ideal soft-phone communication device for use in an  open office area or private work space.

Customer Service Team
ALTEAM INC.

Question 4

Does anyone know if this works with Webex?

Accepted Answer

I have used the handset with WebEx, Zoom and GoToMeeting without issue.

Recording Capacity	20 minutes
Is there Caller ID	No
Multiline Operation	Single-Line Operation
Dialer Type	Manual Dialer
Answering System Type	Digital
Compatible Devices	Laptop, Personal Computer, Headphone, Speaker
Number of Batteries	1 Lithium Ion batteries required.
Power Source	Corded Electric
Item Weight	0.17 Pounds
Item Dimensions	8.1 x 3.3 x 1.8 inches
Material Type	crystal
Color	Black

ALTEAM Wired Portable USB Handset Plug and Play with 2M Long Cable for Softphone Lightweight 78g, Retro, Volume Control, Microphone Mute, for Computer/Skype/VoIP/Office Desktop/PC/Laptop/Call Center

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