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Q: Am i doing something wrong? it doesn't grip the roll at all. when i pull a paper towel it just continues to unravel. what helps?

if this is a standard size paper towel roll then once you pull out to the piece you want, then you snap from the top down and it should tear off. On the non standard roll then the inside roll can be larger, the snapping motion should still help this to work. I have gone and tested rolls we have here and they are working correctly

Q: What is the bottom made of? Is there a plastic or rubber bottom? –Wonder what would happen if water got trapped underneath.

The bottom is a pad made of something like rubber foam. It feels kind of like craft foam kids would cut shapes out of but sturdier. If it gets wet, it dries quickly - this happens to me often as my faucet is high, so water splashes out of the sink. It has never been an issue, and I'm quite OCD about the kitchen. If it got wet, you could just dry it off with a paper towel or towel. This is the best paper towel holder I've ever had and I've had it for a few years. It looks really nice and you can easily get a paper towel off with one hand. I highly recommend it!

Q: I just received this item; it has a nasty smell coming from the plastic. Has anyone had this problem, and if so does the smell go away? Thanks.

I have no smell coming from the rubberized black center, or noticed one when I received it, it maybe the newness of the recently made formed rubber center or base of the holder.

Q: The rod that holds the paper towels is becoming loose and wobbles back and forth. Is there a way of securing it so it doesn’t have all this movement?

Ours does not wobble so I am sorry but I can be of any help!

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Description

🖐️ Tear with ease, style with confidence.

ROCK SOLID STABILITY - Weighted base keeps your paper towel holder firmly in place—no more toppling during use.
SLEEK MODERN ELEGANCE - Designed by renowned creators Jason Nip and Paul Rowan, the brushed nickel finish elevates any kitchen décor.
SCRATCH FREE COUNTERTOP - Padded base protects your surfaces from scratches and sliding, preserving your kitchen’s pristine look.
UNIVERSAL COMPATIBILITY - Fits all standard paper towel rolls, so you never have to compromise on your favorite brand.
EFFORTLESS ONE HANDED TEAR - Patented curved rubber spine secures roll for smooth, single-handed use every time.

The Umbra Tug Paper Towel Holder combines patented one-handed tear technology with a weighted, scratch-protected base and a sleek brushed nickel finish, designed to bring effortless functionality and modern elegance to your kitchen.

Have a Question? See What Others Asked

Am i doing something wrong? it doesn't grip the roll at all. when i pull a paper towel it just continues to unravel. what helps?

What is the bottom made of? Is there a plastic or rubber bottom? –Wonder what would happen if water got trapped underneath.

I just received this item; it has a nasty smell coming from the plastic. Has anyone had this problem, and if so does the smell go away? Thanks.

The rod that holds the paper towels is becoming loose and wobbles back and forth. Is there a way of securing it so it doesn’t have all this movement?

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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