TOTO CST744SG#01 Drake 2-Piece Toilet with Elongated Bowl and Sanagloss,1.6 GPF, Glazed Cotton White

I'm not typically the kind of person who gets sentimental over bathroom fixtures, or feels the need to wax eloquent over flushing action. Nevertheless, buying this toilet compelled me to write a review. We bought our house about 6 years ago, and it came with a bunch of builder-installed Made In USA Mansfield toilets. I had never encountered such worthless bathroom junk before. The Mansfields are leaky, tempermental, and such poor flushers that they can barely flush liquid, much less anything remotely solid. At least once a year, sometimes more often, I have been forced to replace parts on every one of the toilets to keep them functional. I have purchased so many flush valves, fill valves, gaskets, and tank rebuild kits for these worthless things that I probably could have replaced all the toilets at once for the money I've spent. The sad part is that we're talking about a two-adult/one-child household with the occasional houseguest, not a big family or party house. I checked with our local water authority, and the water doesn't contain any unusual minerals, solvents, or alkaline that would accelerate wear or damage. Anyway, one of the toilets developed a leaky tank bolt gasket for the 2nd time this year, so instead of rebuilding the tank seals yet again, I decided to replace the toilet. I visited Japan earlier this year, and Toto was everywhere. The fixtures seemed to be of high quality, and reading reviews here suggested that the US versions are also high quality, so I bought the Drake. The tank and bowl arrived double-boxed, with lots of padding. Despite my UPS guy crabbing a bit about the size and weight of the box the bowl came in, everything was intact. The instructions are clear and concise, and they tell you exactly what other items you need to buy (wax ring, new bolts for the closet flange). Installation was very straightforward, and the new foreign-made toilet performs so much better than the domestic junk it replaced! I am going to replace all the other toilets in the house with Toto toilets before the year is out. UPDATE 11/19/2012: I've been so pleased with the initial Toto purchase that I followed through and bought two more. As before, the tanks and bowls arrived double-boxed, with lots of padding, and were in pristine condition. I installed them this past weekend, so now all three of our upstairs bathrooms have Toto toilets. My timing could not have been better, because one of the Mansfield toilets started randomly flushing itself the day before I planned to install the replacement. I've noted a couple of negative reviews, just prior to my purchase, and one really brutal, overly graphic review since. In the time we've had the first Toto, there has never been any issue with clogging, no matter what. It seems to me that anyone having problems with this toilet has some other serious plumbing issue that the Toto can't fix. Prior to the Toto, we kept a plunger next to every toilet. Now they aren't necessary.

While the flush is great, it has several flaws and mine is defective...which I should have jumped on early on and maybe get a replacement. My lower bowl in the back has streaks of black that will not come out. It is a defect in the porcelain as we know how to clean a toilet, and had two white porcelain toilets for 18 years before this that otherwise old, were perfect looking in the lower bowl. If I can, I will post a picture. I'm actually going to send it to the Toto as well and see what they say. Other than that, the idea that it's skid free is a joke too. I have to clean this bowl more than I had to before. Not only does it kinda look dirty due to the ring where the water sits gives it an effect of it not looking clean but I think the water level must be lower than older toilets which gives you your problem area..if you know what I mean lol..... The other problem is with the ladies in the house, the angle of where you pee actually will splash enough that it leaves a pee mess under the toilet seat that is quite gross after a couple weeks. I have to keep cleaning under the seat to keep that clean. Besides a great flush, I would NOT recommend this toilet even though Toto seemed to be a great choice by many people before I purchased.

First off, I researched toilets, and found that this was the toilet to purchase. Bought 5 Toto Toilets (2 round, 3 elongated-Sanagloss) from Amazon. Toilets are good. Happy with the flush, etc. But in shipping, 2 of the elongated arrived broken. A little hassle with shipping: (I've always had very easy returns with Amazon, but the toilets were a little more of a head ache. Here's why: 5 Two-piece toilets = 10 boxes. 2 were broken. Amazon wanted the top and bottom shipped back...so needed to ship back 4 boxes. I filled out the return page online, and the UPS guy showed up with ONE label for the 4 packages. Sent him away, called Amazon, and they contacted UPS and issued 3 more labels. Then UPS guy showed up WITHOUT the original label, so still have 4 return boxes and only 3 labels now. Sent the 3 boxes on with the UPS guy (they take up the entire porch so needed them gone) and called Amazon to request one more label. They contacted UPS again, and had him come the next day with the 4th label. So returns were fine...but UPS guys are a little annoyed at the lady buying tons of toilets and shipping them back and forth. Then when I went to install the 3rd toilet (the unbroken one from Amazon) it was not the Sanagloss one, and had a different model number than what I ordered. So I had to send it back. That return was not a problem as I called Amazon (vs using the online return) and told them I needed 2 LABELS since it is 2 boxes. This return was fine. On a side note: Amazon did not have toilets in stock to replace the broken ones, so I ordered from National Builder Supply which had free shipping and about $10 less overall. Two of the 5 from Amazon/UPS arrived broken. Two from National Builder Supply/freight arrived intact. Ordered a 3rd from Natioanl Builder Supply, and it came from Fed Ex and IT WAS BROKEN. So, in short...ordering toilets online via UPS or Fed-Ex has a high probability of arriving broken regardless of where you purchase them from. The freight delivery was the best shipping method by far. But NBS only sent the first order by freight because it was 2 toilets, and sent the 3rd on by Fed-Ex since it was only one toilet. Just be prepared to inspect your toilets before your plumber arrives so that you know whether or not they arrived safely and unbroken. They are heavy and made of china, so breakage is likely. Luckily my remodel is falling behind so the turn around on shipping toilets back and forth has not been slowing us down. It is just very large packages that are hard to open, difficult to inspect (I'm a small woman, so have to lift the thing out of it's bigger box) and then repack it when it's broken...have used about $20 or more of tape to box the packages back up to ship back. Sorry for the novel!

We have small kids and we use wet-wipes everyday. We experienced more clogging when our wet-wipe usage increased in recent months. I read the instructions on the wet-wipe box and indeed it says that it could clog the toilet if flushed. I started searching for a solution and bought this unit after reading so much good reviews on the internet. The main difference that I noticed is that this toilet sucks the solids and liquids as soon as I flush it and rinses the bowl at the same time. The other toilet that I replaced had the water level increase at first before draining the liquids and solids. We noticed a significant improvement in flushing and no clogging to date. The installation was not difficult, instruction documents are provided inside the tank packaging. I found this after printing instructions from Toto website. I bought a contractor toilet installation kit from HD for $10. It included the Wax Ring, new hose and brass screws and bolts. I didn't have to use the included brass washer from the kit. The only time consuming part was sanding and cleaning the floor bracket to get a clean and smooth surface and create a new seal with the new Wax Ring from the kit. You should take care not to over tighten the bowl as it may crack the ceramic. The instructions explain how to complete the tightening of the bolts for each part. Also, you need to make sure that the toilet is square to the wall and in its final resting position before pushing down on the bowl to set it in place and creating a seal with the Wax Ring. The pricing, delivery and customer service from Amazon.ca has been very good. I ordered 3 more units for my home and my parents home.