NapoleonPRO665RSIBNSS-3 Prestige PRO RSIB Natural Gas Grill, 665 sq.in. + Infrared Side and Rear Burners, Stainless Steel

I've seen multiple reviews of the different Napoleon grills. Please make sure you are reviewing the appropriate model because PRO665 is a PHENOMENAL grill. I got the natural gas model and it is EVERYTHING positive on a grill, from the grill space, to the built in lighting, to the sturdiness of the stainless steel, it's all super high quality. The only complaint I have is the assembly instructions are seriously lacking in clarity, thank goodness for YouTube as this would have been seriously frustrating without a video. That being said, I highly recommend this grill to the serious cook/griller and the gadget enthusiast. The burner knob lights can be set to white, blue, or green, as well as a multi-color light show. You will LOVE this grill.

All the chrome pitted and is flaking off

Initially I was extremely concerned about the reviews of the Prestige Pro 665. There appeared to be numerous reviews stating that it was very difficult to put together and - once together - was not particularly structurally sound. After conducting a bit of a research campaign, I decided to try it. Here's what I found: Bottom line up front - it's all positive!1. The grill is delivered via freight. It comes attached to a wooden pallet with much card-board protecting it.2. The instructions on how to unbox it are critical. Read the unboxing instructions before you do anything else - and follow the instructions.3. This grill is very, VERY heavy. Unboxing this is a two person job - I'm 6'6" 230 and fit. I couldn't do it by myself. Have a friend help!4. The grill is very stout. and is almost entirely assembled - don't know where people are coming up with 3-5 hours to assemble it!?!?!?5. Final assembly - which is basically just putting the two "wings" on the grill were very straightforward. You will need a wrench (a socket set made this much faster), a good phillips-head screwdriver, and either scissors or cable snips. That's it - that's all.I'd say the entire "assembly" took about 90 minutes.A couple of recommendations to anyone who might buy this grill.1. Get a top-notch grill cover2. Get a dedicated single-end-to-single-end extension cord. The grill requires it.

I bought this product and I have to say I would never buy another napoleon bar-b-q. I have always bought weber and this time I wanted to try something different but it was a mistake . The stainless will rust, the lights will melt and come undone, some burners work some time and others ri have a hart time getting them to work, I use natural gas and the flame is not constant . I am very disappointed with this product and specially for what it cost . I hope this help anyone trying to buy this product

After having this for 2 weeks now,, dealing with Napoleon Tech Support has been a trying time. However I kept trying to get someone on the phone for weeks to get the grill hooked up and set up. This is a more futuristic and feature packed grill than my Weber Summit, which I still own by the way.This grill has all the bells and whistles on it, but what good is it , if you cant reach anyone on the phone.Yesterday 7/24/2023 I called again and i finally got someone on the phone and stressed my concerns on the grill and the lack of customer support via phone. He did tell me they was in the process of upgrading there systems and short staffing. So I was patient, and let me tell you it was worth it.I downloaded and agreed to something on my phone and the tech was able to do video chat from my phone so he could see my grill... which I have never had before. It was a flawless video chat. He explained everything in detail showed me where some parts needed to go on the grill again explaining for me to understand that this grill is a beast and tank and well built with all the extras. After going thru all of that and registering the grill for me.... whatever doubts I thought I had was surely gone when I got off the phone with Steven from Napoleon. I cant wait to fire up this Beast!!! Happy Grilling

It looks beautiful, but I’ve been unable to use it for a week now and it most likely will be a lot longer. Very sad … had to cancel 2 bbq parties . Update - going on 13 days now and no word from Spotix 😩

I love the lighted knobs, makes it very easy to remember to turn off the burners, and very easy to see if they are still on. The burners light instantly and produce a lot of heat. The grill surface is thick stainless and very sturdy. The grill should last a long time.

BBQ is awesome for those who are looking for a high-end grilling experience. Manufacture put a lot of thought into the shipping crate for ease in removal & assembly.