Can you turn off just the heater if you don't need hot water?

Yes you can. There are two bottons on the back to shut off the hot or the cold. The third button will shut off the LED night light.

What does it mean when it stops cooling and heating water?

My units thermostat failed and caused the water tank to freeze solid preventing water to flow. This is a known problem with this model. The company was good about providing a replacement even though the warranty had expired. Unplug the unit for 72 hours allowing the tank to thaw out then plug the unit back in and give it a try. If it's a freezing problem it may return in a few days. It cannot be repaired by the consumer.

Does the pump cone with product? Can you use any 5 gallon water bottle or do you neef special bottle and where do you order

The pump is part of the unit. You can use almost any 3 or 5 gal bottle, The sleeve that fits over the bottle is tapered to accept most bottles in the 53 mm to 60 mm caps. Wallmart, amazon and others sell the bottles.

Does the hot water come in contact with any plastic parts, such as the heating elements, the reservoir and the spout?

It doesn't really have contact with any plastic...It comes out straight and hot...But it will not heat up or Melt any other plastic around it. (Works Great)

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💧 Elevate your hydration game with Avalon’s triple-temp, germ-fighting water cooler!

SAFE SMART - UL listed with a child safety lock on the hot water tap plus a night light and empty bottle indicator for worry-free use anytime.
CUSTOMIZE YOUR HYDRATION - Choose from crisp cold (8.3°C), refreshing room temp, or steaming hot (85°C) water with just a push.
HYGIENE MEETS INNOVATION - BioGuard antimicrobial coating on high-touch surfaces keeps your water dispenser bacteria-free.
EFFORTLESS BOTTOM LOADING - No heavy lifting—easily load 3-5 gallon bottles from the bottom, reducing spills and strain.
SLEEK STAINLESS STEEL STYLE - Modern, durable design that elevates any kitchen or office space with a polished finish.

The Avalon Water Dispenser offers three temperature settings—cold, room, and hot water—housed in a sleek stainless steel body. Featuring BioGuard antimicrobial coating and a child safety lock, it ensures hygienic, safe use. Bottom loading design reduces spills and strain, while a built-in night light and empty bottle indicator add convenience. UL listed and perfect for home or office, it supports 3-5 gallon bottles and delivers crisp, refreshing water at your fingertips.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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Trustpilot

TrustScore 4.5 | 7,300+ reviews

Imran F.

Very reliable shop with genuine products. Will definitely buy again!

2 weeks ago

Rajesh P.

Customer service was outstanding when I had questions about the product.

2 days ago

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Colour	black
Material	Stainless Steel
Capacity	5 Gallons
Brand	Avalon
Product Dimensions	30.5D x 33W x 104.1H Centimeters
Style	Upper load
Weight	38.1 Pounds
Wattage	4E+2
Installation Type	Floor Mounted
Access Location	Bottom
Number of settings	3
Upper Temperature Rating	85 Degrees Celsius
Power Source	Corded Electric
Global Trade Identification Number	00811691021676
UPC	811691021676 811691026626
Manufacturer	Avalon
Item model number	A4BLWTRCLR
ASIN	B01AKTFK6Y

Avalon Water Dispenser with BioGuard, 3 Temperature Settings, Warm, Cold and Room Water, Durable Stainless Steel Construction, Antimicrobial Coating, UL Listed

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