Velvetiser Iced & Hot Chocolate Maker | Chalk Edition |

I LOVE the Velvetiser! It works as described and makes a single serving of cold or hot chocolate milk. If temperature is a concern for hot chocolate, transfer immediately into a insulated mug like a Yeti. I don't like scalded milk and the Velvetiser warms the milk to the perfect temperature. The included ceramic and glass pods for drinking are useless and I tossed them in the trash. The regular chocolate samples are OK, but the flavored samples taste artificial and they are too expensive. I immediately switched to using semi-sweet chocolate chips pulverized in a food processor. I tried hot cocoa powders, but they have a tendency to leave a gritty residue at the bottom of your drink. If you want to make a truly decadent drink, substitute whole milk for a bit of half and half or heavy cream. I hate kitchen appliances that are one-trick ponies, but this is a pretty cool product. I'm a bit of a chocolate milk junkie, so I will put the Velvetiser to regular use.

The Hotel Chocolat Hot & Cold Drinking System has completely transformed the way I enjoy chocolate drinks at home. Whether I’m in the mood for a rich, indulgent hot chocolate or a smooth, refreshing iced version, this machine delivers perfection every single time. The chocolate melts beautifully, creating a velvety, café-quality drink that tastes luxurious and authentic—not overly sweet, not artificial, just pure chocolate goodness. I love how quick and easy it is to use, and the sleek design looks gorgeous on the counter. What truly sets it apart is the versatility. One machine gives you cozy winter-worthy hot drinks and refreshing cold treats for warmer days. Every flavor I’ve tried so far—from classic cocoa to vanilla-white—has been exceptional. If you’re a chocolate lover or just want to elevate your at-home drinks, this is absolutely worth it. Five stars without hesitation

I purchased the Hotel Chocolat Velvetiser for my mother as a gift because she absolutely loves hot chocolate, and it couldn’t have been a better choice. She uses it all the time and says it makes some of the smoothest, creamiest hot chocolate she’s ever had. It’s incredibly easy to use, heats everything evenly, and creates a rich, café-quality drink with very little effort. The machine also looks great on the countertop and feels like a premium appliance. Seeing how much she enjoys it has made this one of my favorite gifts I’ve given. If you have someone in your life who loves hot chocolate, I highly recommend the Velvetiser. It’s a thoughtful gift that’s both fun to use and delivers excellent results every time.

AMAZING milk frother easy to clean and u can use it for making coffee too

I absolutely love mine. I have been wanting 1 for years since I have a bit of a hot cocoa addiction lol. It works amazingly well and cleans easily. I'm really picky about hot chocolate and this makes it perfect with just the right amount of froth. It's also gorgeous enough to leave on my counter.

10/10. This is a treat and something I know I'll use until it breaks! Favorite flavor so far is the 70% hot mix.

It does a good job but it's a small amount. When I make coco I like a bigger mug of it during the snow days. This make a small amount.

I have only used this for hot chocolate but I love it much better than the original velvetisser because it actually makes the chocolate hotter. It’s a breeze to clean and it just looks nice. It makes the chocolate nice and creamy. The on and off switch is easy to use and it is very quiet. It makes the perfect size cup. It may be a little costly but for me the taste and ease make it worth the price.

La máquina es excelente y hace un chocolate caliente y frío exquisito. Los sobres que venían estaban ya algo viejos y estaban duros por los que hubo que picarlos con cuchillo para que funcionaran.

I love this thing. I literally use it for Matcha hot chocolate, even turning powdered milk into liquid milk and I know I can use it for many more things. I can see myself using it for protein shakes for tea. Basically any powdered drink I want.

Got it and refunded twice and was broken both the times.

Bought in Jan and broke in April And no way to contact seller or Amazon to get the issue addressed. Hand washed only. And the spinning and heating element are both bit working

The Hotel Chocolat Velvetiser System delivers exactly what it promises: barista‑level hot chocolate at home with almost no effort. From the first use, it’s clear how well‑designed the machine is. The build quality feels premium, the controls are simple, and the whole process is surprisingly quiet. You just add milk and chocolate flakes, press the button, and within a couple of minutes, you get a perfectly smooth, velvety drink with zero lumps and no burnt bits at the bottom. What really stands out is the texture. The Velvetiser creates a consistency that’s incredibly rich and silky - far beyond what you can achieve with a microwave or saucepan. The temperature control is spot‑on - hot drinks are warming without being scalding, and cold drinks come out chilled and creamy without any separation. It heats the hot chocolate to an ideal temperature - warm enough to feel indulgent but never scalding. The included chocolate sachets are high quality, and while you can use your own chocolate, the Hotel Chocolat blends really showcase what the machine can do. Cleaning is another highlight. The non‑stick interior makes rinsing quick and effortless, and the whisk pops out easily. It’s the kind of appliance you actually enjoy using daily because of the convenience. Whether you’re making hot chocolate, cold drinks, or even frothy milk for coffee, the Velvetiser consistently delivers café‑quality results. It turns a simple drink into a small luxury, and for anyone who loves chocolate, it’s a five‑star upgrade.