Why can’t the camera connect to Wi-Fi or the app, or why is it unstable?

Keep the camera within 7m of your router, ensure your phone and camera are on the same Wi-Fi, and disable AP isolation on your router. If issues persist, remove the G5 Pro from the Home app, delete and reinstall Aqara Home, and restart your phone.

Why is there a delay in recording after motion is detected?

In the app, adjust “Detection Sensitivity” and “Detection Frequency” to higher levels for faster recording and fewer missed events.

Does the camera have IR lights? Does it support night vision?

G5 Pro uses advanced “True Color Night Vision” instead of IR lights, giving color images even at 0.01 Lux. In total darkness, you can turn on the built-in spotlight. So the camera is not equipped with infrared light.

How can I confirm if my desired installation spot is suitable?

Make sure the area has a strong Wi-Fi signal (within 7m of the router with no obstructions). We include a 2m USB-C to USB-C cable; you can use up to a 5m cable. Ensure a power outlet is available within that range.

Does the package include a power adapter?

No, a power adapter is not included.

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4MP Camera Hub G5 Pro WiFi, True Color Night Vision Security Camera | 2.4/5Ghz WiFi, HomeKit Secure Video, Thread Border Router, Local Detection,Thread/Zigbee, Supports Alexa,Google Home, Outdoor

Product ID: 701006043

Details

Brand
Aqara
Connectivity Technology
Wired
Model Name
CH-C07E
Recommended Uses For Product
Indoor Outdoor

🌐Dual-Band 2.4/5GHz Wi-Fi & WPA3

📸4MP HD True Color Night Vision

🔒End-to-End Encrypted Local & Cloud Storage

€ 435.77

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Sold byAmazon CyprusDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

🚀 Elevate your home security with smart clarity and seamless control!

FLEXIBLE SECURE STORAGE OPTIONS - Built-in 8GB encrypted storage plus cloud and RTSP support ensure your footage is always safe, accessible only by you and your family.
DUAL BAND WI FI WITH WPA 3 SECURITY - Choose extended range or lightning-fast 5GHz speeds with the latest WPA3 encryption for bulletproof wireless security.
ULTIMATE SMART HOME HUB MATTER BRIDGE - Seamlessly connect up to 80 Aqara Zigbee or Thread devices and unify your smart ecosystem with Apple HomeKit, Alexa, and Google Home compatibility.
SMART AI DETECTION WITH LOCAL PROCESSING - Instant alerts for faces, vehicles, packages, and even abnormal sounds like baby cries or alarms—privacy-first with on-device AI.
CRYSTAL CLEAR 4 MP TRUE COLOR NIGHT VISION - See every detail day or night with a 133° ultra-wide lens and f/1.0 aperture—no more guessing in the dark.

The Aqara 4MP Camera Hub G5 Pro is a cutting-edge outdoor security camera featuring 4MP resolution with true color night vision, powered by a large aperture sensor and a dimmable spotlight. It integrates advanced local AI detection for faces, vehicles, and sounds, ensuring precise alerts even offline. Acting as a smart home hub, it supports both Zigbee and Thread protocols, connecting up to 80 devices and bridging Matter-compatible ecosystems like Apple HomeKit, Alexa, and Google Home. Dual-band Wi-Fi with WPA3 encryption guarantees secure, flexible connectivity, while multiple encrypted storage options protect your privacy. Designed for professionals who demand high performance and seamless smart home integration.

Specifications

ASIN	B0DPX6H1FY
Alert Type	Customizable sound and dimmable spotlight
Antenna Location	Indoor Security, Outdoor Security
Audio Visual Recording Capabilities	Video
Best Sellers Rank	#115 in Bullet Surveillance Cameras #180 in Dome Surveillance Cameras
Brand	Aqara
Built-In Media	Charging Cable, Instruction Manual, Mounting Screw
Cellular Technology	2.4/5Ghz
Color	White - Wi-Fi Version (No PoE Support)
Compatible Devices	Smartphone
Connectivity Protocol	Bluetooth, Wi-Fi, Zigbee&Thread
Connectivity Technology	Wired
Control Method	App, Voice
Controller Type	Amazon Alexa, Apple HomeKit, Google Assistant
Customer Reviews	4.2 4.2 out of 5 stars (275)
Effective Still Resolution	4 mp
Effective Video Resolution	2.6
Flash Memory Installed Size	8 GB
Form Factor	Box
Frequency Band Class	Dual-Band
Indoor Outdoor Usage	Indoor, Outdoor
Installation Type	Screw In
Item Dimensions	3.98 x 2.87 x 3.86 inches
Item Weight	0.5 kg
Light Source	LED
Manufacturer	Lumi United Technology Co., Ltd
Mfr Part Number	DS-K01D
Model Name	CH-C07E
Model Number	CH-C07E
Mount Type	Wall Mount/Ceiling Mount
Night Vision	Night Color
Number of Items	1
Other Special Features of the Product	End-to-End Encryption, High-End Image Quality, HomeKit Secure Video, True Color Night Vision, Zigbee Hub and Matter Bridge
Photo Sensor Resolution	4 mp
Power Source	Corded Electric
Product Grade	Residential
Room Type	Hallway
Shape	Rectangular
Specific Uses For Product	Surveillance
UPC	192784002407
Unit Count	1 Count
Video Capture Format	MP4
Video Capture Resolution	1520p
Video Encoding	H.264
Viewing Angle	133 degrees
Voltage	5 volts
Water Resistance Level	Waterproof
Waterproof Rating	IP65
Wireless Technology	Wi-Fi

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

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Good experience, but the tracking updates could be better.

2 months ago

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€ 435.77

Duties & taxes included

In stock

Sold byAmazon CyprusDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Cyprus.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Meera L.

Smooth transaction and product arrived in perfect condition.

3 weeks ago

Zainab N.

Fantastic and great service. Shipping was faster than expected.

1 week ago

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