No software, no user guide and no asseble instructions in the delivery. please send them asap. tnx

Hi USB flash is sent with the package. There is software and user guide.

How I can have technical support?

Yes. mail to joanie12316@126.com

Can I use Microsoft word to create a document and formatting?

No, you can not use Microsoft Word to operate the Robot plotter. You can use most vector based drawing programs, but they will need output reformatting to work. This machine was designed to use Inkscape Drawing program. It is freeware and does support most other formats for conversion. It does have a built in word program for writing .

What is your return policy?

Lifetime service guide. One year warranty. Return every part and send to specified address, full amount will be refunded.

Fully operational. Shipping worldwide, on schedule.Customs & duties included in the price

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Fully operational. Shipping worldwide, on schedule.Customs & duties included in the price

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A3 Pen Plotter, iDraw1.0-16T A3 Working Area XY Plotter, Handwriting Writer Drawing Robot Kit iDraw Hand Writing Robot Kit -ASSEMBLE NEEDED

A3 Pen Plotter, iDraw1.0-16T A3 Working Area XY Plotter, Handwriting Writer Drawing Robot Kit iDraw Hand Writing Robot Kit -ASSEMBLE NEEDED

Product ID: 541507463

Details

Brand
iDrawHome
Colour
Black
Item weight
5.39 Pounds
Material
Metal
Product dimensions
35D x 35W x

📐A3 large 35x35cm working area

🚀Fast DHL Express shipping in US

⚙️Upgraded power signal & laser-ready

Description

✍️ Draw Bigger, Smarter, Faster — Join the DIY Robot Revolution!

PLUG PLAY LASER READY - Enhanced control board with laser connector for future-proof customization (laser sold separately).
GEEK APPROVED INNOVATION - Perfect for creators, educators, and automation enthusiasts craving hands-on tech artistry.
EXPAND YOUR CREATIVE CANVAS - Generous A3 size workspace lets your ideas run wild beyond the usual limits.
PRECISION MEETS PORTABILITY - Compact 2.44 kg metal frame blends durability with easy desk placement.
ALMOST ASSEMBLED FULLY EMPOWERED - Minimal setup required—get your drawing robot up and running in no time.

The iDraw1.0-16T A3 Pen Plotter is a metal-framed, nearly pre-assembled handwriting and drawing robot featuring a spacious 35x35 cm A3 working area. It boasts an upgraded main control board with improved power signals and a laser connector for optional laser extensions. Weighing just 2.44 kg, it ships quickly via DHL Express within the US, making it an ideal tool for creators, educators, and tech enthusiasts eager to automate their artistic projects.

Specifications

ASIN	B07FPL6R6F
Batteries Required?	No
Batteries included?	No
Best Sellers Rank	198,433 in Computers & Accessories ( See Top 100 in Computers & Accessories ) 18 in Wide Format & Plotter Printers
Colour	Black
Customer Reviews	3.8 3.8 out of 5 stars (21)
Date First Available	19 July 2018
Item Package Quantity	1
Item Weight	2.44 kg
Item model number	ROB-045
Manufacturer	iDrawHome
Material	Metal
Part number	ROB-045
Product Dimensions	35 x 35 x 17 cm; 2.44 kg

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