Cybex Gazelle S 2 Stroller – Taupe Frame with Seashell Beige Seat

Bought this on a great deal and ahead of my baby's arrival. Didn't think to check the item till after baby was big enough to use a stroller. Recline lever was not working so it meant that the seat unit cannot fold or recline, and that's unsafe for my 4mo baby. It was also confirmed by the manufacturer and local distributor that its faulty and cannot be fixed. I reached out to amazon for a replacement of the seat unit only and they initiate say it's against their policy to replace items after the 15 day return period / window. I tried to explain its an inherent defect but they did not seem to care. Finally they agreed to replace the seat unit but when they found out the price of the seat unit costs as much as the price i paid for the full stroller (i got the stroller on a deal), they changed their mind all of a sudden and offered a 10percent gift card. This remains unresolved as at the time i am writing this review. I wonder whether there's a deeper issue here on their business practices and how they would feel comfortable and okay selling defective baby products and disclaim all responsibility saying it's outside their returns window. By the way their returns policy also state that their policy does not override the Consumer Protection Act. I'm hoping for good sense to prevail but so far ive been consistently told there's nothing they can do.

Es una carreola muy completa, muy parecida a la Uppa Baby pero sin pagar el precio. Yo compré el carseat de la misma marca Cybex Cloud Q y quedó perfecto. Muy fácil de maniobrar, ya que le agarras a la mañita de abrir y cerrar. Si es pesada, pero muy estable. Super amplia, la llevamos al super y nos cupieron muchas cosas en la parte de abajo. Muy resistente, bueno para terrenos rudos.

La carriola es muy bonita y los acabados son de alta calidad. PERO el asiento falla en tan solo unos días de uso. El mecanismo para reclinarlo se daña y queda atorado en una sola posición. Como todo lo de bebé, solemos comprarlo con anticipación… por lo que nos enteramos del defecto hasta 6 meses después, perdiendo así la garantía de Amazon.

We love this stroller! Glides super nice, easy to use, easy to fold down. All attachments are nice. We have recommended to friends. We chose this one because we are tall and so the handle extends further than others we looked at and there is no bar across the bottom that hit our feet.

Compre esta carriola y su car seat Cloud Q. Mi bebe recien tiene 6 meses y empece a utilizar el asiento y se trabo en una posicion y no hay manera de destrabarlo. Google y claramente es un problema recurrente ya que hay muchos comentarios similares. En general la carriola es muy practica pero el asiento con el que viene esta defectuoso, no solo en mi caso.