Dell XPS 13 9315 Laptop, 12th Gen Intel Evo Core i7-1250U, 13.4 Inch UHD+ 500nit Touchscreen, 16GB RAM, 512GB SSD, Backlit Keyboard, Fingerprint Reader, Win 11H (Sky)

The most reliable and fast laptop, amazing screen quality and great battery life

This laptop's fans are excessively loud, and this is incredibly annoying. The true battery life was under 5hrs, which makes it insufficient for essay writing etc. without a power bank or socket. The item was advertised as 0.7kg, but in fact weighs nearly 1.2kg. This was why I purchased this laptop over an alternative, and so I was very disappointed. The setup was relatively straightforward, though this did still take several hours as the software delivered on the device was so outdated. Overall, quite disappointed.

I bought this product well in advance of Christmas to give to my daughter. When she opened her very expensive gifts it failed immediately. The battery would not hold a charge even though it said it was 95% charged. We contacted Dell tech support. The process is tedious you need to complete frustrating diagnostic reports even when the issue is obvious. When they eventually agreed that the issue was the battery they refused to provide a direct replacement laptop because the product was bought more than 30 days previously. I explained it was an out of the box issue and was told very firmly that the only option was a repair. By now I have wasted hours of time running diagnostics waiting for callbacks that never happened and then even having to chase the engineer appointment and my daughter not only has had no laptop for school but also now has a faulty product that may well fail again. The manager who eventually called me did not listen or show any care for the situation. My advice choose a manufacturer who has cares about their customer and takes responsibility for an out of the box failure! And if you do choose Dell please do a full check as soon as it arrives because you can’t trust that it will function even when you have paid over £1000!

Wasn't my first choice of laptop, but absolutely blown away with how efficient and ergonomic it is. Everything I could want in a laptop, so so pleased! Great battery life, quiet, keeps cool, super light and sleek, uncluttered desktop. Love it!

Working well as expected.