Giraffe Tools SW5-100ft Metal Hose Reel Box, 100 ft Rubber Hose Garden Hose Storage Heavy Duty Reel Hideaway, Crank Handle, 100ft 5/8" Hose, Green

This product is a fantastic find! It's reasonably priced, making it accessible for most budgets without compromising on quality. The product is exactly as described, and its usefulness cannot be overstated. I've found it to be incredibly practical and efficient in meeting my needs. The attention to detail is impressive, and the performance is on par with more expensive alternatives. If you're looking for something reliable, well-made, and at a fair price point, this is the perfect choice. Highly recommended!

This is a great hose reel. We wanted something small and not too ugly. I didn’t know how it would work with the handle so close to the ground, but the handle is really easy to turn and I have no issues with that at all. It is metal, so it does get a little bit hot in the sun, but most of the time I am wearing gardening gloves so if I rest my hand on it while winding the hose, that is not a problem. It is very sturdy and blends in with the scenery. Just what we wanted!

Due to the wording in the description, I was unsure if this would work for our 100-ft long 3/4" house (it does, by the way!). I was sitting on the fence for a while and even came close to buying another hose with a smaller 5/8" width to make sure it was capable with this reel box. I finally said screw it and bought this reel box (I figured that since the hose fittings are all the same size regardless of hose width, I would at the very least be able to attach my 3/4" hose to this reel box to test it out. I'm glad I waited and not buy a new 5/8" or 1/2" hose because as mentioned, this reel box worked for my large 3/4" hose with no issues. I'm happy with the purchase. It's sturdy, cranks/reels very well, and looks great. Why am I giving it 4 stars you ask? I'm giving it 4 stars because of the stress the description unnecessarily caused me before I bought it (joking but not joking) and the stress the instructions caused me after I received it (again, joking but not really). For the price, I expected a lot more from the manual. No I don't need thick glossy paper, I just need the manual to be to the point and not have superfluous things in it to confuse me. Here is an example of what I mean: let's say we are teaching someone what eyelashes are via an illustration. We would draw the outline of an eye (maybe a football shape) with hair growing out of the top part, right? Now instead of this simple picture I just described, imagine a picture where we have an eye with everything drawn (sclera, tear duct, cornea, iris, pupil) and even imaginary parts like an earlobe or something attached lol (yes the illustrations in the instructions manual had details that were non existent on the actual product!). You get the idea. This is one of those cases where it's probably better to NOT look at the manual. Just read the words or figure it out on your own (which is pretty simple), but whatever you do, DO NOT look at the pictures/illustrations. Like Medusa it'll turn your brain to stone. I probably spent more time trying to find what was illustrate than actually putting the thing together. As a matter fact, if the instructions just said "it's just winding a hose on a reel, figure it out yourself". I probably would've given it 5 stars lol. Despite my annoyance with the illustrator, the box itself is fantastic (don't worry, the metal casing already comes put together, thank goodness lol). Lastly, some of you might find this review helpful, but are confused why I didn't also upload a picture of the illustrations. If I had it, I would have uploaded. I think I burned it the moment I realized this product is a keeper and don't need to be returnrd lol. Take care everyone!

Bought this product on Black Friday. I chose this sturdy metal product over the flimsy plastic products offered by their competition.When the product arrived, I noticed it was defective across the top. The metal was bent outwards which prevented the top from closing fully. I guess their quality control just missed it. I was now dreading the thought of having to repackage this heavy item and sending it back.I emailed their customer service department of the defective product on a Friday along with a picture. Within 36 hours by Sunday night, I was informed a replacement would be sent to me. Several days later I got a tracking number and the package arrived at my door. The best part was that I could keep the defective unit without having to deal with the hassle of a typical return.The unit itself performed as expected. The metal parts make it feel durable and the heavier weight helps keep the unit in place as I drag the hose. No water leaks thus far. It was definitely worth the higher price to buy a superior product and have such superior customer service.