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D**R
Great ideas presented in a quick reference, easy-to-read format
The most effective managers are those who are able to influence and handle conflict effectively. This book discusses the mindset and skillset needed to change a negative conflict situation into a situation in which both parties can find common ground and a solution, while creating positive change and maintaining relationships and respect.The Manager's Conflict Resolution Handbook is quick and easy-to-read reference for busy managers, and provides quick review summaries that leaders can read in just a few minutes before going into a coaching or conflict situation.
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