TOSOT8,000 Air Conditioner Cools up to 350 sq. ft. Quiet, LED, Smart Remote Control, Energy Efficient Window AC, 8000 BTU, White

Muy buen producto y responsabilidad

I'm leaving this review specifically for the customer service aspect of this purchase. However -The AC itself works great! Easy to put the slides on, easy to install in the window, easy instructions. Has a nice sleek, and modern, look. I like that the vents close up completely when the unit is not in use. About a week in the remote stopped working. Not sure what happened, I changed the batteries out, but no dice. I reached out to customer service, not actually thinking I would even hear back from them (because I think we're all a bit used to lack luster customer service generally).I had a response to my email in about 12 hours. Not only did Mason, the customer service rep, immediately ask for my email- I had a tracking number for another remote ASAP. The remote arrived quickly and worked perfectly. To my surprise- Mason followed up again about a week later to make sure the remote solved the problem. I can't remember the last time customer service actually reached out again to double check that the problem had been resolved. I don't know why the remote broke, sometimes stuff just happens. I don't think that is a knock against the company. The AC works great and the customer support is superior.10 out of 10, will order from them again when the time comes.

Update less than 3 years after initial purchase.I used this unit from Oct 19 March -2020 when I replaced my central ac. Circa 6 months. I ended up putting it in storage. I took it out the other day to lend it to my neighbor after their ac went out. Well, you plug it in and the board flashes once and nothing turns on. I contacted tosot to inquire about parts because I couldn't find anything, well they don't sell parts and they have a strict 1 year warranty and told me to pound sand.So in about 6 months of use and less than 3 years of ownership my unit failed on me, and within 4 months of use the swing arm broke. I really can't recommend this product, it failing isn't the worst part, the fact that there are absolutely no replacement parts is truly astounding. I guess we live in a throw away culture. Side not my 6 years portable ac from black and decker is still going strong.Bluf, this thing is cheap model who's parent company is gree and it's made in China and they sell no spare parts. If you need it to last no longer than a year you should be fine.Original post--I was able to get the 8k btu unit from Amazon shipped to me for $208. They had a coupon available.I live in south Florida, so climate is humid and hot. I bought this unit as a "kicker" unit. By kicker I mean I have. 1600 sq ft house that I set the central ac to 80 and put this unit in my bedroom to cool as I sleep, since I'm the only one who lives in the house.Installation:The unit arrived timely and in good condition with good protection in the packaging. It installs like a typical window shaker unit. Unfortunately I didn't realize my window is a 52 inch window so I had to go to home Depot to get some Plexi glass for one side of the unit. That's on me. I had to use some self tapping metal screws to screw the unit in(these were not included). Not everyone will want to do this so nothing to sorry about there. If your window is not metal the screws they provide should be fine.Cooling:This unit does an incredible job kicking out some cold air! The blower fan also moves the air pretty good on high! The unit has an es mode which I assume helps it get it's energy star rating. I find this mode rather agrevatiing as it will kick the whole unit off and on once it reaches its cooling temperature. It ends up waking me up. So I leave fan on high with it in just cool mode and I wake up to all the windows with condensation on them and actually very cold in my room.One thing to note is that the unit has the thermometer on it, and not on the remote so it will kick on and off based on the units thermometer not the remote.Efficiency:I bought this unit because it takes up a maximum of 5 amps on 110. The whole reason I wanted a kicker ac is to pay less via efficiency, and I found it in this guy. If you actually use the es feature I'm sure it'll be even better, but even full tilt it's been a very efficient unit.Issues:The AC swing door broke and is in the permanently open position, so the air flow no longer swings. It broke on month 2. So far I've had it for 6 months.The remote is line of sight infrared, just like a TV. My headboard is in front of it so it doesn't always work. While not really an issue, the fact that it's 2019 and they still haven't made the remote radio frequency just shows that they went very economy on this unit. This is the same thing as ford not putting a 50cent sensor in their vehicles to detect if it's daylight and turn on the headlights.The last thing is that they didn't put the thermostat on the remote, rather it's on the unit. Most minisplit a/c s the thermostat is on the remote so you can mout the remote / thermostat on the wall or near you (which is for your comfort).Overall:At any rate the unit is all one can really ask for in a $200 window shaker, so it's a pretty good for the money, and the efficiency is the best on the market at this time. It cools and blows out air better than some 10k to 12 units.

This TOSOT 8,000BTU air conditioner is a good, fairly quiet compact AC unit that puts out plenty of cold air.We bought two of these on sale last December and just started using them in the last month.They're reasonably quiet, and the "swing air" function works well to spread the cool air around (it doesn't hurt to have a small fan to circulate the air in the room, too). It'll cool a bedroom down in no time.When it's running the room stays cool, even with the bedroom door open to let the cool air spill out into the hallway.The only real downside is that the AC can't be fully controlled by the front panel buttons; you only get full control through the remote. If you start the AC through the front panel, some of the functions are locked out or unavailable and most of the settings can't be changed either.The manual explains all the various modes and restrictions when using the remote vs the front panel, but it's still odd. Fortunately the basic functions are available through the front panel so it's not a deal-breaker.The other annoyance is that when using the remote it always and I mean ALWAYS starts in "Energy Saving" mode, and the way it saves energy is by not cooling the air. I mean, it does sort of a little bit sometimes, but not much. Not really.What you actually want is to have it in the "Normal Cooling" mode where it blows out lots of wonderful cold air. Like duh, that's why we buy air conditioners.I get it, the manufacturer wants to start in the Energy Saving mode to help reduce costs and the overall energy demand. Like I say, I get it. But this is an AIR CONDITIONER, it comes with an known higher cost for our electricity bill.But regardless of the way most people use an AC, if you use the remote it always starts in Energy Saving Mode; you have to press the Function button 5 times in order to get to the Normal Cooling mode.It's annoying to have to cycle it through the various modes to get to the Normal Cooling mode when that's what you'll want 99.99% of the time. It's clumsy design in my opinion.In our real-world usage, however, we don't turn it on and off much, it just runs at whatever we set it at in the Normal Cooling mode. And it does cool very well, no question there.So overall, it's pretty good AC unit with a slightly weird remote control.

Cools down pretty well wouldnt call it an 8k btu (more like 6500) But does the job. Only issue i have with it is the filter thats supposed to catch the crap in the air doesnt cover all the air inlet. The bottom and sides of the front grill also let in air but bypass the filter so the condenser still gets full of gunk. Also its loud. When i say loud i mean 74db on low and 80db on high