Essentials of Service Design and Innovation - 4th Edition: Developing high-value service businesses with PCN Analysis
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Essentials of Service Design and Innovation - 4th Edition: Developing high-value service businesses with PCN Analysis
Reviews
G**S
good chapter structure
Simple read, good chapter structure.
J**E
I love this book.
Dr. Sampson's book is brilliant. PCN analysis is applicable in many situations. He has made a great contribution with this book. It is readable and has tear-out exercises.
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