Samsung Galaxy S21 5G, US Version, 128GB, Phantom Gray - Unlocked (Renewed)

I ordered it on Sept 20th at $339 plus shipping of ~$34 and Morocco VAT of ~$80, so totally I paid $449.Delivery was very good. I saw it was shipped on the 25th. On the 30th, I received an SMS from DHL saying they planned delivery on Oct. 3rd, but on the same day I got an email asking for copy of national ID and content description for clearing customs. I am not a Morocco residents nor citizen, so I sent my foreign passport instead. On the 3rd, Amazon tracking info said clearing custom was delayed as additional documents were needed. So I called DHL, and the rep said it would be delivered on the 4th instead. On the 4th, I saw a newly posted message about delay on Amazon tracking. I called DHL various times but couldn't get to anyone. I then sent an inquiry by email and get a response shortly saying it was being taking care of. Then late afternoon, I got the package.Upon arriving, the seal of the packing had an opening large enough to put in a hand but not for getting the phone out, so I didn't complain.Unpacked, the inner packing of the phone was in excellent condition, very much like the original packing but had no Samsung marking, rather, it had a marking of "amazonrenewed". There was a film covering the screen, like on a new phone. The phone appeared in excellent condition, only had a small scratch at the back when I looked in detail, and a hair of scratch on the screen that is only visible under bright light and in a particular angle. I tried but couldn't turn on the phone - there was no response. The box also included a USB-C cable and a cheap non-Samsung charger made in China. I used my own Samsung Charger to charge the phone. After plugged in, it showed the battery was at 0. So I let it charge to full.After started, it turned out fully unlocked. My Morocco sim card works with 4G. The phone's software looked already reset, but I reset it myself anyhow. Then updated to the latest system with Android 12, and loaded many apps I need. During about the first week, the battery appeared quite poor. With medium usage it lasted about a day. I tried all necessary settings to conserve battery, but it didn't seem to help much. These couple days, it becomes much better, lasting about 45 hours. I read it was likely due to some AI processes either from Android 12 or Samsung doing the learning work at first. But it's pretty bad the phone doesn't show any info.I would say I am very happy with the phone. And this is after having a terrible experience in the past with Samsung.The last Samsung phone I had was S7 Edge bought in Thailand (I am a traveler), new at a Samsung store for perhaps ~$800. I actually wanted the normal S7 (without the "edge"), but it was out of stock then. I never liked the "edge", it was a silly design in my mind. The phone worked well initially, but in the coming couple of years I had a terrible experience. About 5 months later when I was in Vietnam, the screen started to show shaded bands across. As I was wondering how or if I should return to Thailand to get the phone serviced, the bands disappeared after a month. Then about another 7 months later when I was in Azerbaijan, the phone couldn't start after I did a system update. So I couldn't use the phone for a couple weeks until I reached Tbilisi in Georgia when I had someone flashed it. About a year later, it died on me again when I was in Morocco. I had someone re-flashed it, but it was not successful. About 1 month later I reached the city of Fes where there is a Samsung service center. After checking, they said there was something wrong with the motherboard. Very shocking! I've never had such problem in my life with all the phones and computers, cheap or dear, and this was a flagship! So eventually, I sold it to a local repair shop for $200, for which they said they only needed the screen. That was end of 2017.So I never bought a Samsung again, and would definitely not buy one at the full price. I admit the S series is not worthless. At least, I like the camera. But I never had a chance to buy one at a largely reduced price (I won't buy from just any second-hand sellers).So now, the Amazon reviewed phone with some warranty got me interested. Yes, I have some risk, but to me with the past experience, the risk is not much higher than getting a new phone from Samsung, plus, I am putting in a much lower bet now.

I bought this phone over 3 years ago and it still works. It has some wear and tear from use, but I'm very happy with it. The camera is good quality, I still use it, and I've never had any problems with the apps, as Samsung continues to support them. I'm very happy with my purchase.Note: I should have commented earlier, but I just realized I hadn't commented and that it had been 3 years since I last posted.

Terrible job refurbishing. The seals are done poorly, do not trust them! A few months after the warranty expired I answered the phone in the shower, having owned Galaxy's forever and knowing they can even be submerged--but even with just spray, the camera lens showed water drops and was fogged. I took it to a repair shop that day and they dehydrated it, but still the WiFi was totally destroyed. It could have been worse if I didn't get the water out as quickly as I did. Otherwise, the S21 is still a decent phone and even in 2026 runs everything fine with a great camera with real optical telephoto. (although I miss the old desktop mode (I actually did use them with a portable screen/keyboard/mouse and USB dock/thumdrive just like a laptop, particularly with a Linux environment installed this is pretty handy feature and documents are much easier to read on the 14" external display.)

I was skeptical as I have always bought new phones from my carrier. This phone came unlocked and almost perfect condition. I set up my esim and transferred all my data from my old phone and here we are. Works perfectly.

***11/10/23 Update*** Took one star off due to issues with android auto. The cord I received with the phone DOES NOT work with android auto, car screen just says "reading usb" and then eventually kicks me off android auto. Tried an old Samsung cord I had from an old phone that works but it does seem very sensitive and loses connection to android auto - not sure if that's an issue with the port itself? *****I needed a replacement phone quickly due to the screen going out in my trusty old S10 but didn't want to pay $1000 for a new phone so I was looking to get used/refurbished. I was skeptical with some of the negative reviews for the condition of the phones but I am SO happy with my purchase so far. The phone was delivered on time and packaged very securely and with protective stickers. Came with a Samsung charger that looks new. The phone is in EXCELLENT condition, literally looks brand new. There is a hairline little scratch on the screen you can barely see which I'm going to cover with a screen protector anyways. Phone was at 82% when it arrived. Booted up, put sim card in, working like a charm! So far SO GOOD! Less than $250 for a nice like new upgrade from the S10. If you are on the fence - BUY IT! I can't believe I've ever paid so much for new phones from the cellular company. Probably never will again!

I purchased the Asurion plan with this phone. The phone failed. And I was given a 100% refund of the purchase price. I couldn't be more happy with Asurion!!!

Wow, what a difference from my old Samsung A32. I couldn't wait to get rid of it, but my provider wouldn't provide any deals and wanted big money for the current model Galaxy. I did a lot of side by side comparisons of different models and the S21 came out on top in features and value. The price was right for a renewed model, and as I had luck with Amazon renewed in the past I took a chance. I'm glad I did as the phone I received was new looking, unlocked and so much faster. I used Samsung's copy tool, "Smart Switch" to move my old files and apps to the new phone, transferred the SIM, and I was up and running in no time. The phone had everything I wanted except an external slot for a MicroSD card, but I knew that up front. Happy so far. It's a great phone for a great price.

Phone works great, it's super speedy and has zero hesitation when I need it to do stuff, as expected. But the screen they used to refurbish this phone is terrible quality. Smudges and smears constantly. Also the charger it came with is complete crap. Doesn't fit into the charge port correctly without force and stops charging while plugged in if you position the phone in certain angles. The phone performance is great, the refurbishment and charger, not so much.

El teléfono es de EUA, me llegó de operador Verizon pero funciona con AT&T (en México) así que me sirve.En cuanto al dispositivo, vino bien emplatado y protegido, venía en caja genérica y con un cargador genérico tipo C (el cual no sirvió, así que será mejor que adquieras uno original o de buena marca aparte).Sí tuviera que ponerme exigente, solo viene con un muy (MUY) ligero desgaste a los lados y un mini rayón pequeño solo perceptible a contraluz en la pantalla, pero prácticamente estética de 10.El único punto malo es la batería, según la app Ampere está en buen estado pero su capacidad es de 4000mAh, quiero decir, con un uso moderado alcanzará al fin de día pero con un uso más intenso echarás en falta el cargador.El teléfono se calienta un poco pero nada del otro mundo, es normal debido al procesador Exynos, pero solo hay que actualizarlo y esto bajara un poco.La pantalla es excelente, el rendimiento es inmejorable y las cámaras son de otro mundo.Samsung nunca decepciona y este Renewed ha valido la pena totalmente, eso si, sí lo quieres para jugar, te sugiero otro teléfono con una batería más amplia.De todos modos ha sido una compra maravillosa, por menos de 6k, lo recomiendo.

Mal producto, venia bloqueado por T-Movile, imposible de usar en México.Lo regresé.

I received a sim locked device that needs MCK lock and doesn't support any sim card.Very disappointed after long delivery time

I was a little worried as when you're reading the reviews it doesn't separate the excellent condition from the acceptable condition... so it's hard to tell what to expect. But... I didn't care, I had to get this one. I really, really liked the white back with the silver outline of the camera. Of all the colours I looked at, this one spoke to me lol.To clarify, I bought the excellent condition and it was indeed excellent. It felt brand new, the only thing I spotted was the tiniest scratching around the charger plug part, which would have happened with me using it anyway, so I don't care. It came with a charger, which I was very pleased about. I had no trouble setting up the phone and there was nothing extra on the phone as some people have complained about.I previously had a S7 and briefly was using my dad's old S10 as an "upgrade" after a very long time using my old phone and I absolutely hated it. I'm so happy it has the non glass back and flat screen again! I love this phone! It's perfect!

El producto no presenta ningún daño