Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results

Most of this is common sense in a new wrapper but as I've said many times common sense is not common practice.Good as a wee refresher but nothing earth shattering to write home about.

This is an amazing read I purchased an audio version to play at home and in the car. Its full of brilliant case studies for coaching backed up by neuroscience. I particularly love the 5 brains and the dashboard which I have used to great effect with clients particularly in career coaching

Great, a must read for anyone trying to understand trust

I thought the book would be different when I first bought it.generally speaking in terms of conversation I found extremely more helpful William Ury series of books such as "getting to yes", "getting past no", and "the power of a positive no"."conversational intelligence" has interesting concepts. However, on the other hand it keeps repeating the same concepts related with conversations and trust between team members.There are also a lot of references to our pre-frontal cortex and reptilian brain which I found interesting at first but they have been repeated too many times.consider it does not explain how to reach truest or the best conversations that are explained, also there are almost no examples and stories that may really help.It is my personal idea, unfortunately I found the book quite boring. I was expecting something more practical.I felt some chapters could be condensed in a few pages.

The author thinks she invented every behavioural conversational technique. What is common sense, she makes sound like her invention. Not a very useful book at all!