--- product_id: 267517278 title: "ICMI Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience" price: "€ 116.30" currency: EUR in_stock: false reviews_count: 5 url: https://www.desertcart.com.cy/products/267517278-icmi-contact-center-management-on-fast-forward-succeeding-in-new store_origin: CY region: Cyprus --- # ICMI Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience **Price:** € 116.30 **Availability:** ❌ Out of Stock ## Quick Answers - **What is this?** ICMI Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience - **How much does it cost?** € 116.30 with free shipping - **Is it available?** Currently out of stock - **Where can I buy it?** [www.desertcart.com.cy](https://www.desertcart.com.cy/products/267517278-icmi-contact-center-management-on-fast-forward-succeeding-in-new) ## Best For - Customers looking for quality international products ## Why This Product - Free international shipping included - Worldwide delivery with tracking - 15-day hassle-free returns ## Description Buy ICMI Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience by online on desertcart.ae at best prices. ✓ Fast and free shipping ✓ free returns ✓ cash on delivery available on eligible purchase. Review: Brad Cleveland has worked with contact centers large and small - whose customer bases span domestic and international boundaries - for over 30 years. He is the most recognized industry expert on contact center management and customer experience trends. Contact Center Management on Fast Forward captures the most important insights from his work. The book explains key concepts in an accessible, reference-able manner as well as detailing practical recommendations and strategic roadmaps that enable contact center leaders to advance the maturity and performance of their organizations. It's exciting to see this Fourth Edition release as it integrates emerging trends and highlights new best practices so effectively. This is a 'must read' and 'must own' book for anyone working in customer service today. Review: This book provides you with everything you need to know about how contact centers should be managed. In our company, it has become our one true source for any questions that come up when managing the contact center. In his book, Brad covers everything from the basics of a contact center that will never change, to what you need to do now in order to meet current customer demands. If you are a contact center manager or perhaps a team manager you should definitely buy this book. ## Technical Specifications | Specification | Value | |---------------|-------| | Best Sellers Rank | #242,328 in Books ( See Top 100 in Books ) #2,277 in Marketing & Sales #3,412 in Business Processes & Infrastructure #4,764 in Business Management | | Customer reviews | 4.7 4.7 out of 5 stars (94) | | Dimensions | 15.24 x 2.95 x 22.86 cm | | ISBN-10 | 0985461136 | | ISBN-13 | 978-0985461133 | | Item weight | 100 g | | Language | English | | Print length | 514 pages | | Publisher | ICMI | ## Images ![ICMI Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience - Image 1](https://m.media-amazon.com/images/I/41JP3MzE7rL.jpg) ![ICMI Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience - Image 2](https://m.media-amazon.com/images/I/41cIo4gUT-L.jpg) ## Customer Reviews ### ⭐⭐⭐⭐⭐ Review *by T***B on 14 October 2019* Brad Cleveland has worked with contact centers large and small - whose customer bases span domestic and international boundaries - for over 30 years. He is the most recognized industry expert on contact center management and customer experience trends. Contact Center Management on Fast Forward captures the most important insights from his work. The book explains key concepts in an accessible, reference-able manner as well as detailing practical recommendations and strategic roadmaps that enable contact center leaders to advance the maturity and performance of their organizations. It's exciting to see this Fourth Edition release as it integrates emerging trends and highlights new best practices so effectively. This is a 'must read' and 'must own' book for anyone working in customer service today. ### ⭐⭐⭐⭐⭐ Review *by E***N on 12 May 2021* This book provides you with everything you need to know about how contact centers should be managed. In our company, it has become our one true source for any questions that come up when managing the contact center. In his book, Brad covers everything from the basics of a contact center that will never change, to what you need to do now in order to meet current customer demands. If you are a contact center manager or perhaps a team manager you should definitely buy this book. ### ⭐⭐⭐⭐⭐ Review *by L***Y on 22 July 2021* Great book for anyone in the contact center industry; whether you are running a contact center or selling contact center software. I've read all three editions and it's fun to see how this industry has evolved from the old call center days; what has remained the same, what has changed and all the new things that have been introduced. Only issue is my copy is iterally falling apart. Hopefully it was just one lot with faulty binding. ## Frequently Bought Together - Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience - Call Centers For Dummies - Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization --- ## Why Shop on Desertcart? - 🛒 **Trusted by 1.3+ Million Shoppers** — Serving international shoppers since 2016 - 🌍 **Shop Globally** — Access 737+ million products across 21 categories - 💰 **No Hidden Fees** — All customs, duties, and taxes included in the price - 🔄 **15-Day Free Returns** — Hassle-free returns (30 days for PRO members) - 🔒 **Secure Payments** — Trusted payment options with buyer protection - ⭐ **TrustPilot Rated 4.5/5** — Based on 8,000+ happy customer reviews **Shop now:** [https://www.desertcart.com.cy/products/267517278-icmi-contact-center-management-on-fast-forward-succeeding-in-new](https://www.desertcart.com.cy/products/267517278-icmi-contact-center-management-on-fast-forward-succeeding-in-new) --- *Product available on Desertcart Cyprus* *Store origin: CY* *Last updated: 2026-04-24*