BIS Publishers B.V. This is Service Design Thinking. Basics - Tools - Cases

Offers a great overview of Service Design approaches and tools. If I could ask for something I would like to see some outside in perspective on SD in relation to other approaches to work from a customer perspective. This is a book by the inner circle of the convinced for other people who are already convinced. On the other hand, to be fair, I guess it's fair to say that many books in this genre suffers from the same problem.

This is a great introduction to the world of service design. It outlines the discipline in a clear way and explains where it fits into the design profession. This is a job role that is soon to kick off and this book does well to outline the tools of the trade in straight forward way.It is a good resource for linking design with the business world.

Some good insights but I felt a lot of the content could be condensed

After Business Model Generation I struggled to find another good boo but then I came across "this is Service Design Thinking".It is practical, hands-on and keep getting back to find new ideas and inspiration.I highly recommend it to everyone.

Really interesting read