Poly Plantronics Encore Pro HW520 - Headphones Black

Ótimo produto, leve, prático de usar, e com entrega rápida!

It looks beautiful and it's works perfectly for my WFH job.

I gave one star because I could not use the product. The description does not provide: the connection type (ie USB); the length of cord; the statement that there is a restocking charge if the returned product is not sealed. The restocking is 20%. I had to open the sealed plastic bag to find out that the connection was "wrong" and the cord was only 3 feet. I requested return the same day I got it (so no usage). It took almost 2 weeks to get confirmation that the return was "accepted" by the vendor and, then, I got the restocking charge. Not good customer service.

This is new, as described, and it did have the proper ear pads, not the cheap generic ones (very important). I love the binaural (2 ears). This has a 4 pin (regular) quick disconnect connection. I have it attached to my DA80 processor (volume, mute controls). Since the DA80 seems to break quicker than the headsets, I like the ability to buy them separately. Shipping was very fast, and would definitely recommend to a friend. The headband is quite snug, but that will probably get a little looser in time. My very, very old one (same model) was stretched out a bit. I can't even remember when I purchased the other one; I certainly got my money out of it as I expect that I will with this one. I've been work from home for 15 years, and have always purchased my own equipment. This way I get what I like. ***UPDATE*** I was just mentioning this product to a co-worker of mine. I was reading a review, and realized that I had run into my own review. LOL So I thought I'd take a moment to mention that I still have this very same headset and it is still working perfectly. The headband did loosen up just enough and is still extremely comfortable. I've been in customer service for over 40 years and I have swear by Plantronics products. I still highly suggest getting this with the quick disconnect from the DA-80 (required by my company) because that is going to go bad before the headset. My DA-80 mute button gets lots of use LOL Although I purchased that at the same time as the headset and it's still going strong. Also I wish they would make it more clear in the description; this does have a USB connection. **UPDATE*" Still going strong as of today October 13, 2025! I wanted to mention someone else's review said that it could not be noise canceling because the headset was too big for them. That's not how nice canceling works noise canceling comes from the microphone and yes it is noise canceling. And just make sure that you know it is a USB connection. And for my company I have to order separately a DA80.

This is a great headset -- crystal clear on my end when used with the Vista M22 amplifier, and listeners on the other end tell me (1) I'm very clear and (2) the background noise that I hear around me in my own office, they can't hear at all. I'm remembering why Plantronics is the professional call center standard and why I've been so satsified with them in the past.