Pali Alto Highchair (White)

I decided to try this high chair after reading mixed reviews on some of the other wooden "grow with me" type high chairs. Positives: I like how easy it was to put together, and love how easy it cleans up! Negative: The tray. I like using bowls, plates, silicon mats that stick/suction to surfaces because my daughter likes to pick them up and throw them on the floor. The surface of the tray is made of particle board or something different than the rest of the chair and nothing sticks to it. I end up having to put her food directly on the tray to eat, and I worry about moisture warping the wood. I tried to find a plastic tray cover and the only one I could find in Amazon was $155!! I emailed Pali Design Inc. directly asking if they have a plastic cover, and never heard back. The tray also needs to be put on and taken off with two hands. The rest of the wood on the chair is quite slick, which is why it's so easy to clean, but it also makes it easier for the baby to slide into a slouching position, and increases the difficulty in putting the tray on. For this reason, I would not suggest this high chair for children who cannot support themselves in a sitting position. My daughter is 12 months old and I can't yet use this without the tray because she ends up slouching and sliding to one side while seated at the table (yes, I always use the harness, without it she would certainly fall out). All in all I like this high chair, but when you're spending this kind of money for something you expect better quality and functionality.

Works well and cleans up easily.

We love this chair. But. After 1 year of use, the clip hinge has broken off the tray. This makes it precarious for our 3 year old as she can push out one side of the tray. I have written an urgent email to Pali Customer Service with all the information and have received no response. Can anyone tell me a better way to get a response or replacement parts?