Question 1

I put in a good battery but it will not work - what can I do?  I tried 2 batteries.  Is there  trick to it?

Accepted Answer

Thank you for contacting us about the difficulty you are having. We offer our sincerest apologies.

The cause may be a loose battery cover.
Could you please try the following steps, and let us know if it works?

(1) Turn the battery cover counterclockwise and remove it.
(2) Insert one new AAA battery, negative terminal first.
(3) Replace the battery cover, and twist it clockwise.
(4) Make sure that the indicator line (on the battery cover) and the dot (above the indicator line) are perfectly aligned. This tells you that the cover is correctly positioned.

If the battery cover isn't in place and fully closed, it may cause the device to malfunction.

You can download the instructions here. There are some illustrations, which may help you:
https://www.dropbox.com/s/d3zb6nhwt9ap0nb/DM-011%20Battery%20Cover%20Instructions.pdf?dl=0

If you follow these steps carefully but it does not solve the problem, please tell us. We will send a replacement ASAP. Please contact us with your mailing address via Amazon.

Or, if you have further questions, do contact us again!

MYIONPA Customer Support

Question 2

Is it noisy or loud? In this guys video it sounds lke a horrible high pitched sound!

Accepted Answer

I am very happy with this product, no paste needed, sound is not an issue for me, in my opinion, the noise it makes is due to the sonic part of cleaning, I have had pure sonic toothbrushes in the past, the sound is typical for this feature, great for when at the job and home, very portable! definitely a big win at a great price. go for it and the best to you!

Question 3

What does DM mean?

Accepted Answer

Thank you for reaching out with your question.
In our product names, the abbreviation DM has specific meanings:
The 'D' stands for "Dendo," which means "electric" in Japanese, and the 'M' comes from "Mobile."
We hope this clarifies your question. If you have any more queries, please do not hesitate to ask.

Question 4

Do you move the brush just like a regular tooth brush ?

Accepted Answer

Brushing with an electric brush is similar to brushing with a manual brush.

However, unlike with a manual toothbrush, you do not need to press hard or scrape back and forth to get the most out of the IONPA toothbrush. The gentle sonic vibrations of the IONPA toothbrush will take care of that for you.

A Smart Timer is offered on all IONPA variants. It reminds the user of the recommended two-minute optimal brushing time in four quadrants by pausing every 30 seconds, three times in every two-minute session. Brush for 2 minutes, spending 30 seconds on each section (top right, top left, bottom left, and bottom right).

ASIN	B07PN32FWR
ASIN	B07PN32FWR
Age Range Description	Adult
Batteries	1 AAA batteries required.
Best Sellers Rank	#168,566 in Health & Household ( See Top 100 in Health & Household ) #238 in Sonic Toothbrushes
Brand Name	IONIC KISS
Bristle Material	Nylon
Color	Pink
Customer Reviews	4.1 4.1 out of 5 stars (327)
Date First Available	April 8, 2019
Handle Material	Plastic
Included Components	Battery, Cover, Timer
Item Dimensions	2.17 x 0.94 x 8.27 inches
Item Firmness Description	Extra Soft
Item Weight	0.05 kg
Item model number	DM-011PG
Manufacturer	IONIC Corporation
Manufacturer	IONIC Corporation
Manufacturer Part Number	DM-011PG
Material Features	Reusable
Model Name	IONPA DM
Model Number	DM-011PG
Mount Motion	Vibrate
Number of Items	1
Number of Pieces	1
Number of settings	2
Operation Mode	Automatic
Other Special Features of the Product	Brushing Timer
Package Type Name	Box
Power Source	Battery Powered
Product Dimensions	2.17 x 0.94 x 8.27 inches; 1.76 ounces
Reusability	Reusable
Target Audience	Unisex-Adults
Toothbrush Head Shape	Rectangle
Unit Count	1 Count

IONIC KISS IONPA DM Pink Compact Ionic Power Electric Toothbrush with Travel Cap, Brushing Timer, 2 Modes, 2 Soft Extended Filament Brush Heads Made in Japan, KISS You Outdoor DM-011PG

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