Moen White Flo Smart Water Leak Detector, Water Sensor Alarm for Home, 3-Pack, 920-005

I just installed 12 units in my house. As a background, I had a different brand installed in my house and second home. All worked well. After a year or so, my wifi was upgraded at my house. Now I coukd not reconnect the units to the wifi in my house. But the units continued to work at my second home. So, after not having leak detectors for some time, the hose on our dishwasher broke and was flooding our kitchen. Luckily I was right there when it happened and shut the water down, which brings me back to how important leak detectors are. So after searching, I decided on the Moen. I easily installed all 12 Moen units. One did come with a dead battery. The issue I see that many have is that these units have to connect up to Wifi 2.4 and not your general 5.0 wifi. And some wifi appliancees out there are pretty ‘picky’ on which 2.4 works. That’s my experience. These Moen installed easily, as my 2.4 wifi worked well with them. My experience has been some brands will work with my wifi and others won’t. I’m lucky with the Moen.I also tested one by purposely putting a very slight film of water around a detector. And it worked flawlessly by sending an alert. I also liked the app very much. Gives you the temp and humidity. And you can set the type notifications and what info.So far I’m very pleased. Just be aware of those who had trouble connecting or staying connected. Comes down to the quality of their Wi-Fi. Like I said, some brands will work for you, and others won’t. I’m happy.

I love these devices but I hate the cost cutting of batteries only. In theory, you put these were water can leak but you would not notice in time. These would go under counters, in attics, in washrooms, and other areas that often are difficult to reach. I would pay double the price to have an AC adapter option. Exactly 1 year into my install the batteries are failing and the batteries are expensive and not environmentally friendly to dispose of batteries. The battery cost and hassle of replacing and buying batteries every year makes this product less than it could be. Ideally, it is better on AC. If you lose power, the device cannot talk to the wifi so the only reason for the batteries is bottom line cost and agency approvals. It was a marketing decision....not an engineering decision. I would buy another 3 pack and pay the additional cost of having the AC option.2/24I am done. I have come to hate the Moen design. The base unit does not sit flat in a cabinet and when you use the expensive cord it also does not sit flat. Where you put these devices is subject to disruption so the sensors are always getting moved which the design should expect but not with Moen. If you bump the cradle the connection to the sensor wire is lost and you will never know. The battery life is more like 8 months at most and I have had these long enough to prove it. The alarm volume is a joke. You cannot hear it 30 ft away unless the home is completely silent. How ridiculous to make an alarm and make it so quiet that if it is in a cabinet closed then no one will hear it beeping. I am moving to a D-Link that is a different setup and after Moen I can see why the D-Link makes sense and cents. It uses a hub that plugs into AC and has a "screaming" loud alarm. The Hub supports up to 24 sensors making the D-Link similar in price for the first 2 sensors but you saves hundreds of dollars if you need 6 or more. With the new system, you take a $25 sensor and place it on the floor of the cabinet, pan, or wet area floor. No mounting, no harness. The sensors link to the hub and that links to an app on your phone.

I have 9 of these. They work great and even send you an email if there is a Temperature, Humidity or water sensor out of range. My only complaint is that the battery does not last that long. I'm guessing every 6 months they need to be replaced and it is not a standard off the shelf battery however I think I pay around a dollar a piece for the battery.

When I received the 3 pack, one of the batteries was dead and a second was about to die. One of the units would not work. I reached out to the support group, and they sent me a replacement unit and reimbursement for the batteries. No fuss, and the units now work great.

These leak detectors are awesome! Our plumber highly recommended this system. But we did encounter frustration pairing the system to our network so that we could receive cell phone alerts when a problem was encountered. As a former head of quality I would fail the video provided by Moen. It is confusing and doesn't show all steps. Fortunately the Moen Flo technician we reached on the phone was awesome and got us on track.We have Android phones. The video instructions tell you to skip the pairing steps. We found out we had to go through them. You must use your wireless to link to the leak detection device (use the address provided): it will indicate that there is no Internet signal. Then click on "Retry" and your device will show that the firmware is being updated. Then you will be asked to link to your home wireless router and for a password. That should do it.Again, besides the frustration of pairing these are excellent devices that track leaks, temperature, humidity, and battery status. We are about to have installed a Flo device that can automatically shut off water to the house if a leak is detected from our installed devices or if it senses an anomaly. Having lived through issues with leaks, we are excited to have this system.