Just 3 months old, stopped working... How do I get support?

Mine stopped working exactly 6 months after buying. Contacted the owner thru Amazon messaging assistant. Got a quick reply thru Amazon assistant from Janet saying she was extremely sorry and would replace it as soon as possible. Just send her my address. I sent her my address on May 11th. Still no replacement.

What is the warranty on this device? H2ofloss.com FAQ says it is in the instruction manual. It would be nice it were stated in the listing.

Mine broke with two weeks left on the 2 year warranty. The hose that is connected to the pump cracked off the pump and is therefore not usable. I sent an email to the company asking where I could send it for repair or if they could send me a replacement pump and I could fix myself. In the morning I had an email waiting asking for my mailing address. They placed an order for a replacement unit (not just the pump) that day stating I would receive the replacement in 5 days or less. So far, extremely good and responsive customer service. I'm waiting on delivery but to this point, I'm very satisfied with their responsiveness.

Has the product been updated to fix the small black piece everyone is talking about in the reviews ? Is there still a a leak?

The problem with the H20 flosser has been fixed; I bought one about 2 months ago and it never has leaked.

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H2ofloss Dental Water Flosser for Teeth Cleaning With 12 Multifunctional Tips & 800ml Capacity, Professional Countertop Oral Irrigator Quiet Design(HF-9 whisper)

H2ofloss Dental Water Flosser for Teeth Cleaning With 12 Multifunctional Tips & 800ml Capacity, Professional Countertop Oral Irrigator Quiet Design(HF-9 whisper)

Product ID: 20043792

Details

Brand
H2ofloss
Power Source
AC Adapter
Product Benefits
Prevents Bad
Special Feature
Multiple Tips
Unit Count
1.0 Count

💧800ml large water tank

🔇Ultra-quiet design

⚙️6 adjustable pressure settings

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€ 118.93

Duties & taxes included

In stock

Sold byAmazon CyprusDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

💧 Elevate your smile game with whisper-quiet precision!

WHISPER QUIET POWER - Experience flossing without the noise—perfect for your morning routine or late-night care.
SMART SAFETY FEATURES - Overheat protection ensures worry-free use, automatically pausing and restarting for your convenience.
GENEROUS 800 ML RESERVOIR - Less refilling, more flossing—stay on top of your oral hygiene effortlessly.
CUSTOMIZABLE PRESSURE CONTROL - Six pressure levels from gentle to intense, tailored for sensitive gums or deep cleaning.
12 MULTIFUNCTIONAL TIPS INCLUDED - Complete oral care with jet, orthodontic, tongue, periodontal, and nasal tips for the whole family.

The H2ofloss HF-9 whisper is a professional-grade dental water flosser featuring an ultra-quiet motor, 6 adjustable pressure settings ranging from 5 to 110 PSI, and a large 800ml water reservoir. It includes 12 multifunctional tips designed for comprehensive oral care, suitable for braces, implants, and sensitive gums. With 1200 pulses per minute and built-in overheat protection, it offers a customizable, safe, and effective flossing experience for the entire family.

Specifications

ASIN	B010NNIZQE
Additional Features	Multiple Tips, Pressure Settings, Timer
Best Sellers Rank	#28,832 in Health & Household ( See Top 100 in Health & Household ) #63 in Power Dental Flossers
Brand	H2ofloss
Brand Name	H2ofloss
Color	White
Customer Reviews	4.3 out of 5 stars 16,481 Reviews
Item Dimensions	2.56 x 4 x 8.39 inches
Item Weight	150 Grams
Manufacturer	H2ofloss
Manufacturer Part Number	hf-8
Material Type	Plastic
Model Name	HF-9
Model Number	HF-9
Power Source	AC Adapter
Product Benefits	Prevents Bad Breath,Removes Plaque
Recommended Uses For Product	Plaque Removal, Gum Health, Daily Cleaning
Special Feature	Multiple Tips, Pressure Settings, Timer
Tank Volume	800 Milliliters
Target Use Body Part	Hands
Unit Count	1.0 Count

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