FireAngel Pro Connected Smart Gateway Hub for Pro Connected, Interlinked, Wireless, Carbon Monoxide, Heat, Smoke Alarms - Alerts via App - FP1000W2-R

Excellent fire alarm system, simple setup and easy monitoring from anywhere on the App.

A great piece of kit if you have a network of FireAngel products that connect to it. Since its installation, it hasn’t failed to communicate efficiently and effectively the status of the alarms throughout the house. I’ve bought a number of FireAngel products over the years, as they’re built to last and their connective features are excellent

I purchased the FireAngel Pro Connected Gateway after moving from a Nest Protect system and, while it does provide remote notifications and basic monitoring, the overall experience feels quite dated for the price. The hardware itself appears to work, but the software is disappointing. The FireAngel Connected app is noticeably less responsive than the Nest app and often feels slow to update device status. The user interface is functional but lacks the polish and usability that many users will expect from a connected safety system. One of the biggest frustrations is device identification. Once multiple alarms are added, there is no obvious way to physically identify a specific alarm from within the app. If you have several smoke, heat and CO alarms installed around the home, working out which device corresponds to which entry in the app can be unnecessarily difficult as they pair un-named. The smart home capabilities are also very limited. Despite being marketed as a connected solution, there is no meaningful integration with wider smart home ecosystems. There is no IFTTT support, no Philips Hue integration, no documented API, and no support for platforms such as Home Assistant or Hubitat. Alexa support exists, but it is basic and does not compensate for the lack of broader integration options. Compared with Nest Protect, I miss features such as spoken status announcements, heads-up warnings before an alarm sounds, a more mature app experience, and a much stronger smart home ecosystem. As a fire alarm system, it does the job. As a modern connected smart home product, it feels several years behind the competition. For a gateway costing around £60, I expected considerably more functionality and openness.

This is my second one of these as the first kept giving a fail notification. This was replaced and the replacement installed as per instructions and it worked well for about a week. Now it keeps notifying me that there is a fault. Tried everything but no joy. Contacted technical support but this is currently not good for this type of fault. It an be difficult to get through and direct contact with the engineers via email seems to be “script” support rather than detailed diagnosis. Still awaiting a resolution to the problem and currently have it disconnected to avoid emails and notifications as was getting them about every 30mins or hourly. Not really worth the effort or money. UPDATE Replacement and assistance via tech support got all the issues resolved. It seems that a couple of faulty detectors were the reason for all the gateway issues (unclear as to what was wrong with them) and when these were replaced everything is working fine now. Great service from tech support, highly recommend.

Bought a gateway to manage my existing 7 alarm setup in the house. Took some time to find instructions and download the app. Within the app, registration challenging - kept on refusing to accept my details with no error message. Inexplicably worked at the fourth or fifth attempt. Managed to register the gateway on the app, but the app won’t let you connect to an existing network, you need to do this via the web based installation “wizard”. I didn’t want the hassle of taking down 7 devices and reregistering them so went to the “wizard” Logged in, found my account, but then anything else resulted in “Oops - Something went wrong. Please refresh this page to continue” Tried another browser with the same result, so called the helpline. the lady who answered couldn’t help, referred it to someone else and came back to me an hour later saying they don’t know why this happened and I need to individually pair all 7 alarms again through the app. Awful experience so far. Need to wait until the dogs are out on a walk to repair all the devices as the noise distresses them

Compatiblity with 3rd party platforms really hold this back.

I wouldn't normally write a review but I think this lot deserve the feedback. I had a new internet connection installed this week and it's been going up and down a lot which is causing connectivity issues for the Fireangel gateway. Someone from support raised a ticket and contacted me today to make sure that everything was ok as my alarms were all offline. I'm not paying for this service other than the initial outlay for the device so I'm really impressed with this level of customer service. I've had these alarms installed for a few months now and they have been fantastic, the CO sensor in the kitchen was triggered by a candle, so extremely sensitive and nice to know it's working. Had another heat alarm when opening a very hot oven, my fault for putting it too close but again, works like a charm and all the alarms in the house triggered at the same time. No issue with battery life or connectivity with any of the alarms. The app alerted me very quickly when these events occurred, very impressed. It took 10 mins for 2 smoke alarms, 1 heat alarm, 2 CO sensors, 1 central control unit and the gateway so very easy to setup.

This is a compact unit, the app is well thought out too. The positives The app is well though out, the ability to label the location of each alarm is brilliant. The ability to test the alarms from the app is also great. App notifications of any issues including network loss. New devices bought since being setup just show up in the app. Support are very helpful and patient. The negatives The paper instructions are not very good or well written on how to integrate into an existing mesh network. No videos on how to add this to an existing mesh network either. The takeaway I highly recommend this add on fireAngel connect pro, do you need it? no, but you should get it i have been waiting for almost 2 years to pick it up since it was announced, its a great to have and not just from a piece of mind aspect either. It is useful too , the app can tell you which of the mesh networked alarms is going off (which room or location has the fire, so useful in knowing areas to avoid for an escape route.