The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty Hardcover – October 2, 2018

It is a good explanation on why convenience wins over everything else and it enhances the customer experience in any business

Shep Hyken has done it again! A truly awesome read. As simple as it is insightful. Ideal for any business leader, especially those passionate about service, who desire to reflect on the “points of friction” that ultimately cause inconvenience or customers. And most importantly, this book provides simple and easy to do recipes for how to give customers what they want... a seamless, and yes...convenient way to do business with you. Shep is right on when he advises that creating more convenience isn’t just a strategic imperative for most business, it’s required to strengthen differentiation in a world where competition is often fierce, yet predictable. Terrific case examples throughout highlight the principals in action in an easy to read format. If your business depends on great service to not just survive, but to thrive, then this is a must read for you.

Shep Hyken has long been known as a legend in the customer service arena, and as such, he has seen a number of shifts in consumer preferences and customer behavior during his years in the space. In his latest book, Shep captures one of the most important trends in customer experience today: customers’ desire for convenience. Using powerful, real-world examples to underscore his ideas, Shep presents six convenience principles that we can put into practice in our own organizations. If you want to create and sustain competitive advantage by making sure that your customer journey is the most convenient in your industry, get this book today!

Customer service expert Shep Hyken lays out a compelling argument for convenience being the next frontier in outstanding customer service. Companies like Amazon that make it ridiculously easy for you to do business with them will earn the loyalty of their customers over the competition. Hyken lays out six convenience principles that can apply to companies of any size, from mega-corporations to small, family-owned businesses. This is a must-read for any business owner or customer service leader who is looking to gain an edge in service.

Listened to the Convenience Revolution on a long driving road trip. Really great book with illustrative stories and relatable examples. Hard to argue his assertion that companies are winning by eliminating friction in the buying process. He backs it up again and again. The real gauge of a business book is if you look at the work differently based on what you learned. I do.

Just finished Shep Hyken's new book "The Convenience Revolution" - loved it! So much so, that I have ordered more for some of my top clients. The messaging in here is truly innovative and cutting edge, and is a must ready for any business owner or leader looking for the best strategy to take their customer experience next level.

I like how Step provides excellent ideas and is very transferable to different businesses. Step continues to shine in customer service!

The book is very basic and I knew most everything before reading it. I didn’t like the way the author showcase giants empires like Amazon, Walmart and Starbucks as some kind of example to small business. He usually support those showcases by anonymous quotes signed by “online review of Walmart/IKEA/ Starbucks”. The most disappointing thing for me , is that I thought I could get some good advices to improve my small business and I couldn’t find any helpful idea.

O mundo é baseado na conveniência. Esse livro deixa bastante claro a importância desse conceito.

English bellow: Wie immer übertrifft Shep Hyken die Erwartungen bei weitem. Ich habe 90% seiner Bücher und Leitartikel gelesen. Die Convenience Revolution ist mit ihren sechs klaren und leicht zu übernehmenden Prinzipien eines der besten Bücher von Shep, bis zum nächsten, da er sich immer selbst übertrifft. Diese 6 einfachen Prinzipien helfen Ihrem Unternehmen dabei, bessere Erfahrungen und Dienstleistungen zu liefern, wobei die Benutzerfreundlichkeit eine entscheidende Säule für das Kundenerlebnis darstellt. Nun zum Schluss, Shep Hyken erzählt uns allen in diesem neuen Buch, was unsere Unternehmen / Geschäfte in unserer mehr als jemals zuvor hart umkämpften und zerstörten Welt erfolgreich machen wird. Er lehrt, wie Sie Ihr Unternehmen auf verschiedene Arten an der Spitze halten können. Ich kann dieses fantastische Buch nur empfehlen. Ricardo S Gulko - As always Shep Hyken exceeds expectation by far. I have read 90% of his books and leading articles. The Convenience Revolution, with it's six clear and easy to adopt principles, is one of the best books of Shep by now, until the next one since he always outperforms his self. Those 6 simple principles will help your company to deliver better experiences and services using convenience as a critical pillar for customer experience. Well to conclude, Shep Hyken is telling all of us in this new book, what will make our corporates/business successful in our more than ever before, super competitive and disrupted world. He teaches how to keep your company in the leader's spot in several ways. I highly recommend this fantastic book. Ricardo S Gulko

A must-read book for people trying to develop and innovate businesses in this new world. Extraordinary.