It's My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture

Brilliant book!! Outlines how to build an organisation that serves and is served by the people and the communities in it reaches. So many companies forget that regardless of the business you are in, it's all about the people .... the employees, the suppliers, the customers, the community. Thank you, Dee Ann Turner, for sharing the story of a remarkable company that has remained true to its principles, culture, and people.

Great insights with a not so sticky narrative... in some parts, the reading wasn't flowing. But in general a good book

As an executive search consultant who recruits at the VP & CXO levels, few things warm my heart more than a company that sincerely, truly, really, really cares about the people that show up for work every day. Chick-fil-A is one of those companies. If I recruited executives for the food industry, (which I don’t), this is a company that I would love to have as a client. Great leaders want to work for great companies. Great companies care . . . they care about their team members, about the communities where they do business and about making a meaningful difference in the world.Ms. Turner does a great job capturing what makes Chick-fil-A a great place to work and what sets apart Chick-fil-A leaders from their peers in the industry. She teaches that strong cultures don’t just happen. They are carefully crafted, built and reinforced by leaders at all levels in the organization. And she teaches that if the espoused values of a company are to mean anything at all, company leaders must be willing to stand behind those values, even when it may negatively impact the company’s bottom line.One can tell from how Ms. Turner communicates her message, that she embodies the very character that Truett Cathy demonstrated throughout his life and nurtured among his team members. She writes from the heart and comes across as real, humble and inspiring. I recommend this book to leaders at all levels who want to build a culture of engagement and who are driven to lead a purposeful life.

A fabulous behind-the-scenes look at Chick-fil-A and the principles that make the cow-saving company successful. It was a true delight to read. You will immediately see areas in your thinking, your organization's culture, and your heart that need improvement. This is a book I will be reading again soon, and I rarely read a book twice.It's a short read with no fluff; Turner gets to the point and gets out, which I appreciate.If you are a CEO or work in hiring/HR, or even simply a super fan of Chick-fil-A, this book is a must read.

My family and I have been loyal (and very frequent) customers of Chick-fil-A because their food is consistently terrific and their customer service always exceeds expectations. Chick-fil-A has also been one of my favorite customers for over 15 years and I’ve had the opportunity to get a bit of an inside look into their incredible employee culture at their home office in Atlanta. I’ve just finished reading “It’s My Pleasure” and this fabulous book will give you an inside look into just how they do it at Chick-fil-A! If you mange people in any capacity, I recommend that you order a copy because it is full of authentic and practical advice that will help you invest more intentionally in your team. ‪#‎ItsMyPleasure‬